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Manager – First Line of Defense, Regulatory Compliance Advisory
American Express. Serve as a 1LOD regulatory compliance advisor for U.S.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in regulatory compliance and risk management within financial institutions, with a strong focus on U.S. regulations and the ability to translate complex regulatory requirements into effective business controls. Proven experience in stakeholder management, compliance risk assessments, and regulatory exam support.
Highest-signal resume keywords
Regulatory ComplianceRisk ManagementCompliance Risk Assessments (RCSA)Stakeholder ManagementRegulatory Frameworks Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
UDAAPRegulation ZRegulation BRegulation EGLBAControl DesignOperational ProcessesCustomer Lifecycle RisksRegulatory Exam SupportCompliance Controls Implementation
Soft Skills
Communication SkillsStakeholder Management
Certifications & Qualifications
CRCM
Industry Keywords
Financial InstitutionCommercial CardPaymentsTransaction BankingGovernance
About the role
Key responsibilities & impact- Serve as a 1LOD regulatory compliance advisor for U.S. commercial card and payments products
- Ensure alignment with applicable regulations, including UDAAP, Regulation Z, Regulation B, Regulation E, GLBA/privacy, and relevant state laws
- Translate regulatory requirements into business requirements, controls, and operational processes across origination, onboarding, servicing, billing, and collections
- Drive implementation and enhancement of regulatory controls related to disclosures, billing accuracy, customer communications, error resolution, and customer treatment
- Monitor and analyze compliance risk metrics, customer impact indicators, and control effectiveness, escalating issues as appropriate
- Identify, assess, and support mitigation of compliance risks
- Partner with business stakeholders and Compliance (2LOD) to design, implement, and enhance controls
- Execute and support compliance risk assessments (RCSA) and control monitoring activities
- Support regulatory exam readiness and response, including coordination, documentation, and remediation tracking
- Support regulatory issue remediation and corrective action plans
- Provide regulatory guidance on new products, features, and business changes
- Support consistent interpretation and application of regulatory requirements
- Promote a culture of compliance and accountability
Requirements
What you’ll need- 4+ years of related experience in regulatory compliance, risk management, or governance within a financial institution
- Strong knowledge of U.S. regulatory frameworks/compliance laws including UDAAP, Regulation Z, Regulation B, Regulation E, and GLBA
- Experience supporting regulatory exams (e.g., CFPB, OCC, Federal Reserve)
- Experience with compliance risk assessments (RCSA) and control design/implementation
- Solid understanding of customer lifecycle risks across payments or lending products
- Ability to translate regulatory requirements into practical business controls
- Strong stakeholder management and communication skills
- Bachelor's degree
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
- Preferred: experience in commercial card, payments, or transaction banking
- Preferred: experience in a large financial institution or highly regulated environment
- Preferred: professional certifications (e.g., CRCM)
- Preferred: Master's degree
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities