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Manager – Operations Risk Management
American Express. Manage an independent testing and monitoring program based on an annual risk-assessed plan and testing methodology .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational risk management, including the ability to develop and implement risk assessment processes, analyze data for trends, and communicate effectively with stakeholders. Proficient in project management and governance aligned with regulatory frameworks within the financial services industry.
Highest-signal resume keywords
Operational Risk ManagementProject ManagementData AnalysisRisk Governance FrameworksKey Risk Indicator (KRI) Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Risk AssessmentRisk Management LifecycleProcess GovernanceAnalytical SkillsProblem-Solving Skills
Soft Skills
Communication SkillsInterpersonal Skills
Certifications & Qualifications
Bachelor's Degree in FinanceBachelor's Degree in BusinessBachelor's Degree in Risk Management
Industry Keywords
Financial ServicesOperational StandardsRegulatory FrameworksRisk AppetiteCommunities of Practice
About the role
Key responsibilities & impact- Manage an independent testing and monitoring program based on an annual risk-assessed plan and testing methodology
- Develop a comprehensive universe of targeted operational-risk coverage supporting a risk-based annual plan
- Independently monitor operational risk trends and activities
- Manage and perform an effective challenge process based on defined criteria
- Manage independent second-line-of-defense testing of operational risks, including integrated methodologies and test plans for interconnected risks
- Coordinate a holistic, de-duplicated independent risk assessment process
- Proactively identify high-risk areas for intervention
- Manage cross-functional Communities of Practice to share best practices and pioneer new methodologies
- Drive reporting on operational risk topics to the Enterprise Risk Management Committee, Board of Directors, and Senior Management
- Provide support and oversight to associated Communities of Practice
- Share insights, better practices, and themes across the enterprise
- Collaborate extensively with partners across business units, functional areas, and geographies
Requirements
What you’ll need- 3+ years experience in operational risk management, e.g., within Risk and/or Internal Audit
- Understanding of critical operational risk management lifecycle activities
- Excellent project management, communication, and interpersonal skills
- Experience in process governance aligned with policies, regulatory frameworks, and/or operational standards
- Robust analytical and problem-solving skills
- Ability to analyze data, identify trends, and evaluate risk scenarios effectively
- Experience translating operational risk strategy and appetite into execution guidelines
- Experience reviewing and identifying issues with Key Risk Indicator (KRI) limits and risk appetite
- Experience overseeing operational risk governance frameworks
- Experience communicating and ensuring adherence to operational risk procedures and standards
- Experience managing operational risk exam management processes
- Experience in the financial services industry
- Employment eligibility to work in the Philippines required
- American Express will not pursue visa sponsorship
- Bachelor's Degree in Finance, Business, Risk Management, or related field; advanced degrees or certifications are advantageous (preferred, not required)
- Must have at least 25 mbps internet connection plan/speed for work from home
- Must have a private and quiet area to work at home
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- Target driven incentives
- Work-from-home arrangement
- Home internet connection requirement of at least 25 mbps and private, quiet workspace requirement