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Manager – Risk Management
American Express. Own the end-to-end Customer Management strategy framework in Fiserv and Jocata platforms for Corporate portfolios .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Management strategy development and execution, particularly in credit risk decisioning and portfolio analytics using Fiserv and Jocata platforms. Proficient in strategy optimization, compliance with regulatory standards, and stakeholder collaboration to enhance customer experience and mitigate credit risk.
Highest-signal resume keywords
TRIAD ExpertiseFalcon ExpertiseFAS ExpertiseCredit Risk Strategy DevelopmentSQL Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit Risk DecisioningStrategy ConfigurationRule WritingData AnalyticsRoot-Cause AnalysisTesting and ValidationPortfolio Performance OptimizationNet Loss ProvisioningCollections EffectivenessTroubleshooting
Soft Skills
Stakeholder ManagementProject ExecutionStructured Problem-SolvingAnalytical Capabilities
Tools & Technologies
Fiserv LUMITRIADFalconFASPythonHive
Industry Keywords
Customer ManagementCommercial PortfoliosCredit Risk MitigationCBO PreventionRegulatory Compliance
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Own the end-to-end Customer Management strategy framework in Fiserv and Jocata platforms for Corporate portfolios
- Develop, configure, test and implement credit risk decisioning rules and strategies across Fiserv and Jocata platforms
- Translate business and credit risk policies into executable strategies using TRIAD, Falcon and FAS expertise
- Use Fiserv LUMI data for portfolio analytics and robust process controls
- Partner with Fiserv SMEs, Collections, Technology, Business and servicing teams on strategy enhancements and implementation
- Resolve technical and functional dependencies and troubleshoot execution issues
- Design and optimize strategies focused on Net Loss Provisioning, credit risk mitigation, CBO prevention and collections effectiveness
- Balance portfolio performance with customer experience
- Identify strategy execution gaps, rule errors and unintended customer impacts; conduct root-cause analysis and drive remediation
- Lead testing, validation and post-implementation monitoring for strategy accuracy, data integrity and platform stability
- Ensure strategies and rule implementations comply with internal risk policies, regulatory requirements and control standards
Requirements
What you’ll need- Strong hands-on SME expertise in TRIAD, Falcon and FAS is mandatory, including strategy configuration, rule writing, testing and implementation
- Proven experience across Customer Management functions — Authorization, CASE, RLA, Collections
- In-depth hands-on expertise and understanding of Fiserv LUMI tables and variables
- Prior experience with commercial portfolios and understanding of industry dynamics
- Ability to differentiate credit and CBO strategies, including decision logic, triggers and risk implications
- Expertise in credit risk strategy development, collections decisioning, abuse management and customer experience optimization
- Strong understanding of Net Loss Provisioning (NLP) and its impact on credit losses, portfolio risk and business performance
- Strong analytical and troubleshooting capabilities, including root-cause analysis and remediation
- Experience in strategy testing, production monitoring, platform enhancements and system migrations
- Strong stakeholder management, project execution and structured problem-solving skills
- Knowledge of SQL, LUMI, Python, Hive or equivalent analytical tools is a must
- An advanced degree in Business Administration, Engineering, Statistics, Economics or a related quantitative discipline, or equivalent relevant experience, is preferred
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities