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Manager – Risk Management
American Express. Own end-to-end Customer Management strategy framework in Fiserv and Jocata platforms for Consumer portfolios, spanning Authorization, Case set up and RLA decisions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in credit risk strategy development and customer management, with a strong focus on leveraging Fiserv and Jocata platforms for effective decisioning and analytics. Proficient in translating business policies into executable strategies while ensuring compliance with internal risk policies and regulatory standards.
Highest-signal resume keywords
TRIAD ExpertiseFalcon ExpertiseFAS ExpertiseCredit Risk Strategy DevelopmentStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit Risk DecisioningStrategy ConfigurationRule WritingData AnalysisRoot-Cause AnalysisNet Loss ProvisioningCollections DecisioningCustomer Experience OptimizationSQLPython
Soft Skills
Analytical SkillsTroubleshooting SkillsProject ExecutionStructured Problem-SolvingCollaboration
Tools & Technologies
FiservJocataLUMITRIADFalconFASHive
Industry Keywords
Customer ManagementAuthorizationCase ManagementRLACBO PreventionPortfolio RiskBusiness Performance
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Own end-to-end Customer Management strategy framework in Fiserv and Jocata platforms for Consumer portfolios, spanning Authorization, Case set up and RLA decisions.
- Develop, configure, test and implement credit risk decisioning rules and strategies across Fiserv and Jocata platforms.
- Translate business and credit risk policies into executable strategies using TRIAD, Falcon and FAS.
- Leverage Fiserv LUMI data for in-depth portfolio analytics and robust process controls.
- Partner with Fiserv SMEs, Collections, Technology, Business and servicing teams to drive strategy enhancements, resolve dependencies, troubleshoot execution issues and ensure seamless implementation.
- Design and optimize strategies focused on Net Loss Provisioning, credit risk mitigation, CBO prevention and collections effectiveness while balancing portfolio performance and customer experience.
- Identify strategy execution gaps, rule errors and unintended customer impacts; drive root-cause analysis, remediation and sustainable fixes.
- Lead testing, validation and post-implementation monitoring for strategy accuracy, data integrity and platform stability.
- Ensure strategies and rule implementations adhere to internal risk policies, regulatory requirements and control standards.
Requirements
What you’ll need- Strong hands-on SME expertise in TRIAD, Falcon and FAS is mandatory, including strategy configuration, rule writing, testing and implementation.
- Proven experience across Customer Management functions — Authorization, CASE, RLA, Collections.
- In-depth hands-on expertise and understanding of Fiserv LUMI tables and variables.
- Prior experience with Consumer portfolios will be preferred.
- Ability to clearly differentiate credit and CBO strategies, with a strong understanding of their respective decision logic, triggers and risk implications.
- Demonstrated expertise in credit risk strategy development, collections decisioning, abuse management and customer experience optimization.
- Strong understanding of Net Loss Provisioning (NLP) and the impact of customer management strategies on credit losses, portfolio risk and business performance.
- Strong analytical and troubleshooting capabilities, with the ability to independently identify execution issues, perform root-cause analysis and drive effective remediation.
- Experience in strategy testing, production monitoring, platform enhancements and system migrations.
- Strong stakeholder management, project execution and structured problem-solving skills, with the ability to collaborate across multiple functions.
- Ability to manage competing priorities and deliver within aggressive timelines.
- An advanced degree in Business Administration, Engineering, Statistics, Economics or a related quantitative discipline, or equivalent relevant experience, is preferred.
- Knowledge of SQL, LUMI, Python, Hive or equivalent analytical tools is a must.
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities