Manager, Sales Operations – Global Dining

American Express

. Partner with Sales Leadership and Finance to develop annual and quarterly sales plans, quotas, productivity targets, and capacity assumptions .

Posted 10/10/2026full-timeUnited StatesMid-LevelSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Sales Operations and Revenue Operations, with a strong focus on quota setting, capacity planning, and incentive compensation management. Proficient in advanced data analysis and reporting, ensuring accurate performance visibility and strategic insights for sales leadership.

Highest-signal resume keywords

Sales OperationsQuota DevelopmentCapacity PlanningAdvanced ExcelSalesforce Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales PlanningIncentive CompensationProductivity ModelingForecastingData Analysis

Soft Skills

Attention to DetailProblem-SolvingBusiness JudgmentCommunication

Tools & Technologies

SalesforceGoogle SheetsBI/Reporting Platforms

Industry Keywords

Revenue OperationsSales PerformanceTerritory ManagementSaaSHigh-Growth Sales Organizations

About the role

Key responsibilities & impact

Partner with Sales Leadership and Finance to develop annual and quarterly sales plans, quotas, productivity targets, and capacity assumptions
Build capacity models incorporating headcount, hiring, ramp, attrition, productivity, and territory assumptions
Develop scenario analyses to quantify the impact of changes in conversion, pricing, and market conditions
Translate growth and productivity assumptions into capacity, headcount, and investment requirements
Own quota development and allocation across sellers, teams, territories, and markets, including adjustments for hires, ramps, promotions, leaves, and territory changes
Support territory and organizational design, evaluating coverage, account allocation, and structural changes
Evaluate pipeline health, productivity, conversion, capacity, and other key revenue drivers
Use historical benchmarks and performance trends to improve planning assumptions
Establish consistent Sales KPIs, definitions, reporting logic, and performance methodologies
Own and improve reporting across pipeline, activity, conversion, productivity, attainment, funnel measurements, and Closed Won performance
Analyze performance across sellers, teams, markets, territories, and products to identify trends, risks, and opportunities
Diagnose performance gaps and develop executive-ready insights, recommendations, and actions
Support recurring Sales performance reviews and operating cadences
Maintain authoritative Sales Operations records, including seller rosters, organizational hierarchies, territories, roles, quota assignments, and performance definitions
Manage compensation considerations, including ramps, guarantees, caps, leaves, territory changes, and other adjustments
Validate attainment and incentive compensation calculations and maintain accurate, auditable documentation
Partner with Revenue Enablement to operationalize changes to pricing, products, compensation, territories, and Sales strategy
Simplify, standardize, and automate Sales Operations processes while improving data quality
Establish approval workflows, controls, and documentation for business-critical Sales processes
Identify operational risks, data discrepancies, and process gaps, determine root causes, and drive resolution
Success includes trusted quota and incentive compensation accuracy, timely performance visibility, realistic planning, scalable and auditable processes, and proactive issue resolution

Requirements

What you’ll need

4–7+ years of experience in Sales Operations, Revenue Operations, Sales Planning, Sales Compensation, Finance, or a related analytical role
Experience supporting quota-based Sales organizations and partnering directly with Sales leadership
Strong understanding of quota setting, attainment, incentive compensation, capacity planning, productivity, ramping, forecasting, and territory management
Experience building sales capacity, productivity, quota, or financial models
Advanced Excel and/or Google Sheets skills and experience working with complex datasets
Strong Salesforce reporting and dashboard experience
Experience with BI/reporting, incentive compensation, forecasting, or Sales planning platforms preferred
Strong analytical and problem-solving skills with the ability to identify discrepancies, determine root causes, and drive resolution
Exceptional attention to detail, particularly with compensation, quota, and seller-level performance data
Ability to translate complex analyses and operational concepts into clear recommendations for sellers, managers, and senior leaders
Strong business judgment and ability to manage recurring processes and strategic initiatives in a fast-moving environment
Experience designing or operating business controls, reconciliations, approval workflows, and audit-ready processes
Appropriate discretion when handling sensitive compensation and performance data
Preferred: experience leading or supporting annual Sales planning cycles, territory design and headcount planning
Preferred: experience administering or partnering on Sales incentive compensation programs
Preferred: experience building executive-level Sales performance reporting and supporting business reviews
Preferred: familiarity with modern Revenue Operations and Sales planning technology
Preferred: experience supporting SaaS, marketplace, hospitality, restaurant technology, or other high-growth Sales organizations

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities