FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Manager – Tech Ops Engineering
American Express. Lead, mentor, and develop a team of approximately 8–10 Site Reliability and Application Support Engineers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Site Reliability Engineering, application support, and incident management, with a strong focus on improving operational reliability and performance metrics. Proven ability to lead and mentor engineering teams while driving automation and adopting SRE principles across enterprise applications.
Highest-signal resume keywords
Site Reliability EngineeringJava/Spring Boot Application SupportCI/CD Pipeline ImplementationIncident Response and Root Cause AnalysisDistributed Systems Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Python ProgrammingJava ProgrammingRuby ProgrammingApplication MonitoringPerformance AnalysisOperational AutomationDistributed TracingMicroservices ArchitectureCloud-Native PlatformsSRE Principles
Soft Skills
Team LeadershipMentoringCollaborationCommunicationProblem-Solving
Tools & Technologies
OpenShiftKubernetesSplunkELKGrafanaPrometheusDynatraceJiraConfluenceAIOps
Industry Keywords
Enterprise Identity PlatformsApplication ArchitectureOperational Best PracticesHigh AvailabilityFault ToleranceResilience ValidationBusiness Continuity24x7 Production EnvironmentIncident ManagementAgile Methodologies
Tech Stack
Tools & technologiesCloudDistributed SystemsGrafanaJavaKubernetesMicroservicesOpenShiftPrometheusPythonRubySplunkSpringSpring BootSpringBoot
About the role
Key responsibilities & impact- Lead, mentor, and develop a team of approximately 8–10 Site Reliability and Application Support Engineers
- Provide hands-on technical leadership across Enterprise Identity platforms, application architecture, distributed systems, authentication and authorization services, and supporting infrastructure
- Act as a technical subject matter expert and escalation point for complex production incidents, performance bottlenecks, and system reliability challenges
- Establish engineering standards, operational best practices, and technical development plans
- Collaborate with senior engineering leaders, architects, product owners, and cross-functional stakeholders to influence technology strategy and operational priorities
- Drive adoption and maturity of SRE principles across mission-critical Enterprise Identity applications and services
- Define, monitor, and improve SLIs, SLOs, and operational reliability metrics
- Lead initiatives for high availability, fault tolerance, scalability, and resilience
- Improve incident detection, diagnosis, and recovery through monitoring, observability, automation, and operational intelligence
- Reduce MTTD, MTTR, repeat incidents, and operational toil
- Lead high-severity incident troubleshooting, recovery, communication, and escalation
- Lead root cause analysis and blameless post-incident reviews
- Establish incident response playbooks, runbooks, escalation procedures, and knowledge repositories
- Drive automation, AIOps, intelligent alerting, event correlation, anomaly detection, automated diagnostics, remediation workflows, and self-healing capabilities
- Improve CI/CD pipelines, deployment automation, operational tooling, and production release reliability
- Drive observability using logs, metrics, distributed tracing, and actionable alerting
- Troubleshoot Java/Spring Boot applications, REST APIs, containerized workloads, and distributed systems
- Support applications deployed on OpenShift, Kubernetes, and other cloud-native platforms
- Collaborate throughout the software development lifecycle to ensure production readiness
- Define and validate non-functional requirements, participate in architecture reviews and release planning, and support safe deployments
- Contribute to disaster recovery planning, failover testing, business continuity exercises, and resilience validation
- Champion continuous improvement through engineering retrospectives, operational metrics, and reliability-focused initiatives
Requirements
What you’ll need- Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related technical discipline, or equivalent practical experience
- 7+ years of experience in software engineering, site reliability engineering, production engineering, or application support for large-scale enterprise applications
- 3+ years of experience leading, mentoring, or managing technical engineering teams
- Experience supporting business-critical, highly available applications in a 24x7 production environment
- Strong experience troubleshooting complex distributed applications and leading technical incident resolution
- Strong programming and scripting skills in Python, Java, or Ruby
- Hands-on experience supporting Java-based enterprise applications, including Spring Boot, RESTful APIs, and microservices architectures
- Strong understanding of distributed systems, application dependencies, HTTP/HTTPS, network fundamentals, load balancing, caching, and database connectivity
- Experience with containerized applications and cloud-native platforms such as OpenShift, Kubernetes, or equivalent technologies
- Strong knowledge of application troubleshooting, performance analysis, system diagnostics, and production debugging
- Experience implementing or supporting CI/CD pipelines, automated deployments, and release management processes
- 5+ years of experience implementing or operating application monitoring, logging, metrics, alerting, and observability solutions
- Experience with observability platforms such as Splunk, ELK, Grafana, Prometheus, Dynatrace, or equivalent tools
- 3+ years of experience developing operational automation, scripting solutions, or automated remediation workflows
- Understanding of SRE principles, including SLIs, SLOs, error budgets, incident response, and toil reduction
- Experience improving application availability, resilience, performance, and operational efficiency through engineering-driven solutions
- Experience in root cause analysis, production problem management, and implementation of preventive measures
- Ability to lead engineers through high-priority production incidents and complex technical investigations
- Experience working with Agile teams and tools such as Jira and Confluence
- Ability to translate technical challenges and operational risks into clear recommendations and actionable improvement plans
- Experience collaborating across geographically distributed engineering and support teams
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities