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Manager – Tech Ops Engineering
American Express. Provide direct technical and production support for end-to-end authorization and file-transfer flows .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical and production support for application and network environments, with a strong focus on incident management, troubleshooting, and collaboration across global teams. Proficient in optimizing processes and enhancing the performance and availability of critical business applications.
Highest-signal resume keywords
Technical SupportIncident ManagementApplication Support in Cloud-Based EnvironmentMonitoring Tools (Splunk, Grafana, Kibana)Network Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportIncident ManagementApplication SupportNetwork SupportTroubleshootingRoot-Cause AnalysisDistributed SystemsRelational DatabasesAutomationCloud Technologies
Soft Skills
CollaborationCommunicationOrganizational SkillsAnalytical SkillsRelationship-Building
Tools & Technologies
SplunkGrafanaKibanaELF/ELKMonitoring Tools
Industry Keywords
Production SupportEngineering SupportMulti-Tiered SystemsInfrastructure TechnologiesTechnical Research
Tech Stack
Tools & technologiesCloudGrafanaSplunk
About the role
Key responsibilities & impact- Provide direct technical and production support for end-to-end authorization and file-transfer flows
- Act as a key interface between external customers and American Express technology and business teams
- Attend service-restoration bridges and perform technical research, restoration, and root-cause analysis for production-impacting issues
- Communicate incident updates to business and technology leadership
- Identify issues, collaborate with Development Teams on code fixes, and define deployment validation test conditions
- Maintain resiliency, performance, and availability of business-critical applications and capabilities
- Identify and remove toil while driving efficiency and optimization
- Resolve technical issues for internal and external customers, from simple to complex
- Collaborate with team members operating on US and India hours to manage global workloads
- Provide some on-call coverage
- Explore automation opportunities to improve the agility, speed, and quality of production support and engineering initiatives
Requirements
What you’ll need- Oral and Written fluency in English is a must
- Degree in Computer Science, Network, Engineering or related field or >8 years specifically relevant experience
- 8-12 years of Technical / Operations experience providing direct production / engineering support / development
- Experience in Network and/or application support
- Experience with Monitoring tools (e.g. Splunk, Grafana, Kibana, ELF/ELK)
- Experience with Incident management processes / tools
- Knowledge of / Experience in Application support in cloud-based environment
- Knowledge of / Experience with distributed (multi-tiered) systems, algorithms, and relational databases
- Basic knowledge of infrastructure technologies and components
- Strong multitasking, collaboration, organizational, analytical, troubleshooting, communication, and relationship-building skills
- Experience in driving / participating in complex projects with tight timelines and cross Team/Org collaboration
- Ability to build followership and lead people and situations without direct leadership/reporting authority
- Professional and courteous oral and written communication skills
- Preferred: Working knowledge of Networking, including flow of application messages and TCP packet-level analysis
- Visa sponsorship may be provided for certain positions depending on applicable factors
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities