Manager – Travel Insurance Product Management

American Express

. Deliver product strategy and optimize performance by understanding key P&L drivers, including customer research, usability studies, and market analysis .

Posted 10/23/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product strategy and performance optimization through customer insights and market analysis, while effectively managing P&L and driving revenue growth. Strong relationship management and communication skills are essential for collaboration with partners and enhancing customer experience.

Highest-signal resume keywords

Product Strategy DevelopmentP&L ManagementCustomer Insights TranslationRelationship ManagementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Market AnalysisUsability StudiesRevenue Growth TargetingOperational Issue RemediationPortfolio P&L Understanding

Soft Skills

Creative Problem SolvingAttention to DetailAdaptabilitySolutions-Oriented MindsetCollaboration

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Insurance FieldCustomer ExperienceClaims ManagementStrategic DeliverablesCustomer Research

About the role

Key responsibilities & impact

Deliver product strategy and optimize performance by understanding key P&L drivers, including customer research, usability studies, and market analysis
Own the American Express Travel Insurance P&L and revenue growth targets
Drive the vision and development of products, features, and capabilities based on customer mindset
Collaborate with internal and external partners to improve customer experience, deliver business goals, and enhance claims and servicing
Ensure external partners meet all strategic and operational deliverables
Project-manage critical workstreams, including plans, timelines, and activity progress
Identify operational issues and lead end-to-end remediation
Develop and maintain external listening posts to capture customer and competitor perspectives

Requirements

What you’ll need

Bachelor's Degree and 5 years of work experience
Strong customer mindset and proven experience translating customer insights into action
Superior relationship management, communication and storytelling skills with a demonstrated ability to collaborate and influence
Deeply inquisitive, enjoys creative problem solving, strong attention to detail, and a can-do attitude
Highly adaptable and able to balance multiple priorities in a dynamic environment
Solutions-oriented mindset and critical thinker
Passion for career development
Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship
Preferred: Proficiency in understanding portfolio P&L
Preferred: Prior experience in the insurance field

Benefits

Comp & perks

Bonus
Comprehensive support for holistic well-being
Opportunities to learn new skills, develop as a leader, and grow your career