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Merchant Support Specialist
American Express. Retain merchants by collecting missing Know Your Customer documentation and information from high-value merchants to avoid cancellation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and KYC/AML checks, ensuring compliance and effective communication across multiple channels. Possesses strong analytical, organizational, and problem-solving skills to retain high-value merchants and drive team success.
Highest-signal resume keywords
Account Management ExperienceKYC/AML ChecksCompliance KnowledgeVerbal And Written CommunicationAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KYC Documentation CollectionAccount Documentation AssessmentCompliance ControlRevenue Retention Strategies
Soft Skills
Critical ThinkingTime ManagementRelationship BuildingAttention To DetailAgile Problem-Solving
Industry Keywords
Merchant RetentionService Across Multiple ChannelsFlexible SchedulingTeam SupportEmployment Eligibility
About the role
Key responsibilities & impact- Retain merchants by collecting missing Know Your Customer documentation and information from high-value merchants to avoid cancellation
- Assess account documentation
- Retain volumes and revenue
- Ensure compliance and control
- Share best practices and support the team
- Provide service across multiple channels, including inbound and outbound phone and email
Requirements
What you’ll need- Excellent critical thinking, time management and analytical skills required.
- Excellent verbal and written communication & relationship building skills.
- Fluency in English both written and verbal
- High attention to detail with an agile problem-solving mindset.
- Flexible to work any schedule based on business need.
- Experience in account management roles or KYC/AML Checks - ideally over the phone.
- Compliance knowledge is a plus.
- Strong organizational and time management skills, able to set priorities to achieve goals.
- Accountability and ownership.
- High level of determination and self-confidence, ability to work in groups and contribute to the team’s success.
- Employment eligibility to work with American Express in Spain is required; the company will not pursue visa sponsorship for these positions.
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities