Merchant Support Specialist – Finnish Speaker

American Express

. Complete Merchant KYC and AML reviews accurately and efficiently, applying policy, procedures and available evidence to support sound risk-based decisions.

Posted 10/20/2026full-timeMadrid • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Merchant KYC and AML reviews, ensuring compliance with regulatory requirements while maintaining high-quality documentation and effective communication with stakeholders. Proficient in identifying risks and discrepancies, contributing to process improvements, and managing multiple cases in a fast-paced environment.

Highest-signal resume keywords

Fluency In FinnishMerchant KYC ReviewsAML ComplianceMicrosoft Office ProficiencyAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KYC ReviewsAML ReviewsRisk AssessmentCase ManagementRegulatory Compliance

Soft Skills

Clear CommunicationProblem SolvingOrganizational SkillsRelationship BuildingSelf-Motivation

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft Outlook

Industry Keywords

Financial Crime RiskOperational EfficiencyAudit-Ready DocumentationProcess ImprovementCustomer Experience

About the role

Key responsibilities & impact

Complete Merchant KYC and AML reviews accurately and efficiently, applying policy, procedures and available evidence to support sound risk-based decisions.
Review customer and merchant information to ensure records are complete, accurate and aligned to regulatory and internal control requirements.
Identify, investigate and escalate discrepancies, red flags or potential financial crime risk indicators.
Maintain clear and timely communication with merchants, internal partners and stakeholders to resolve queries, request information and support a positive servicing experience.
Deliver consistently high case quality, meeting productivity, quality and control expectations while maintaining audit-ready documentation.
Contribute to process improvement by sharing observations, identifying recurring issues and supporting opportunities to strengthen controls and operational efficiency.

Requirements

What you’ll need

Fluency in Finnish is required.
Other European languages would be highly valued.
Strong attention to detail and accuracy, with the ability to review complex information carefully and identify inconsistencies, gaps or potential risk indicators.
Ability to work in a fast-paced operations environment, managing multiple cases, changing priorities and time-sensitive regulatory obligations.
Good working knowledge of Microsoft Office tools, including Excel, Word and Outlook, with confidence using systems and data to manage case activity.
Clear written and verbal communication skills, with the ability to explain requirements, request information and document outcomes professionally.
Proactive approach to learning, problem solving and continuous improvement, with a willingness to raise issues and suggest improvements that strengthen controls.
Ability to build effective relationships with colleagues, Team Leaders, stakeholders and partners to support case resolution and operational delivery.
Resilience and accountability when working through complex cases, competing demands or ambiguous information.
Commitment to delivering high-quality merchant experiences.
Outstanding organisational skills, with the ability to prioritise effectively and maintain accurate records across multiple work items.
Highly self-motivated, results-oriented and able to work independently while staying aligned to Team Leader guidance, quality expectations and business priorities.
Employment eligibility to work with American Express in Spain is required; the company will not pursue visa sponsorship for these positions.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities