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Merchant Support Specialist – Swedish Speaker
American Express. Complete Merchant KYC and AML reviews accurately and efficiently .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Merchant KYC and AML reviews, ensuring compliance with regulatory requirements while maintaining high-quality documentation and effective communication with stakeholders. Proficient in managing complex cases and contributing to process improvements in a fast-paced operations environment.
Highest-signal resume keywords
Fluency In SwedishMerchant KYC And AML ReviewsAttention To DetailMicrosoft Office ProficiencyClear Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Merchant KYCAML ReviewsRisk-Based Decision MakingAudit-Ready DocumentationProcess Improvement
Soft Skills
Attention To DetailProactive Problem SolvingRelationship BuildingResilienceOrganizational Skills
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft Outlook
Industry Keywords
Regulatory ComplianceFinancial Crime Risk IndicatorsOperational EfficiencyInternal Control Requirements
About the role
Key responsibilities & impact- Complete Merchant KYC and AML reviews accurately and efficiently
- Apply policy, procedures and available evidence to support sound risk-based decisions
- Review customer and merchant information to ensure records are complete, accurate and aligned to regulatory and internal control requirements
- Identify, investigate and escalate discrepancies, red flags or potential financial crime risk indicators
- Maintain clear and timely communication with merchants, internal partners and stakeholders
- Resolve queries, request information and support a positive servicing experience
- Deliver consistently high case quality while meeting productivity, quality and control expectations
- Maintain audit-ready documentation
- Contribute to process improvement by sharing observations, identifying recurring issues and supporting opportunities to strengthen controls and operational efficiency
Requirements
What you’ll need- Fluency in Swedish is required
- Other European languages would be highly valued
- Strong attention to detail and accuracy, with the ability to review complex information carefully and identify inconsistencies, gaps or potential risk indicators
- Ability to work in a fast-paced operations environment, managing multiple cases, changing priorities and time-sensitive regulatory obligations
- Good working knowledge of Microsoft Office tools, including Excel, Word and Outlook
- Confidence using systems and data to manage case activity
- Clear written and verbal communication skills
- Ability to explain requirements, request information and document outcomes professionally
- Proactive approach to learning, problem solving and continuous improvement
- Ability to build effective relationships with colleagues, Team Leaders, stakeholders and partners
- Resilience and accountability when working through complex cases, competing demands or ambiguous information
- Commitment to delivering high-quality merchant experiences
- Outstanding organisational skills and ability to prioritise effectively and maintain accurate records
- Highly self-motivated, results-oriented and able to work independently while staying aligned to Team Leader guidance, quality expectations and business priorities
- Employment eligibility to work with American Express in Spain is required; the company will not pursue visa sponsorship
Benefits
Comp & perks- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
- Holistic well-being support for physical, financial, and mental health
- Offer of employment conditioned upon successful completion of a background verification check, subject to applicable laws and regulations