Operations Analyst – Exempt

American Express

. Ensure KYC/Legal Entity/Central KYC (CKYC) information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team .

Posted 10/6/2026full-timeGurgaon • IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in KYC processes, compliance with RBI regulations, and effective communication with Card Members. Proficient in managing transactional quality and adhering to deliverable timelines while maintaining attention to detail.

Highest-signal resume keywords

KYC ComplianceRisk AnalysisInbound/Outbound CallingVKYC HandlingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KYC Information ValidationRegulatory ComplianceTransaction Quality MetricsSystem UpdatesAccount Review

Soft Skills

Interpersonal SkillsProblem-SolvingTeam PlayerAdaptabilityDependability

Tools & Technologies

ExcelWordPowerPoint

Industry Keywords

RBI RegulationsCompliance GuidelinesLegal EntityCard MemberBackground Verification

About the role

Key responsibilities & impact

Ensure KYC/Legal Entity/Central KYC (CKYC) information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team
Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
Analyze risk on customer accounts and make sound decisions to ensure compliance with terms and conditions
Deliver on metrics defined by the process
Adhere to deliverable timelines to ensure compliance with regulatory guidelines
Perform relevant system updates based on KYC information received from Card Members
Conduct end-to-end review of account-specific KYC journeys for consumers and legal entities for appropriate actioning
Review Card Member and Legal Entity documents and identify gaps
Complete transactions agreed with customers/Legal Entities and adhere to timelines/deadlines
Make outbound calls to follow up with Card Members for KYC completion
Provide inbound voice servicing to assist Card Members with KYC inquiries
Handle VKYC (Video KYC)

Requirements

What you’ll need

Graduate with minimum 1 to 2 years’ experience
Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
Able to prioritize and work well under pressure, with particular attention to detail
Strong problem-solving skills
Compliant with Company Policies and Procedures
Should have minimum 1 year experience of Inbound/Outbound/VKYC calling
Ready to work between 8am-9pm, 7 days
Preferred: Knowledge of excel, word and power point skill will be an added advantage
Preferred: Good Presentation skills
Employment is conditioned upon successful completion of a background verification check, subject to applicable laws and regulations

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities