Platinum Travel Consultant – Travel & Concierge Experience

American Express

. Deliver world-class customer service in an inbound, high-volume travel call servicing environment .

Posted 10/27/2026full-timePhoenix • Arizona • United StatesJunior💰 $20 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills in a high-volume travel call servicing environment, with a strong ability to create personalized travel experiences and effectively communicate with Card Members. Proficient in navigating multiple computer applications and possesses a solid understanding of geography related to travel destinations.

Highest-signal resume keywords

Exceptional Customer ServiceTravel Itinerary PlanningStrong Verbal CommunicationProficiency in Microsoft OfficeHospitality or Tourism Degree

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel BookingCustomer ServiceCall Center ExperienceGeography KnowledgeTravel Arrangements

Soft Skills

AdaptabilityActive ListeningPositive AttitudeCuriosityResilience

Tools & Technologies

Microsoft OfficeAI-Driven TechnologiesMultiple Computer Applications

Certifications & Qualifications

Hospitality or Tourism Degree

Industry Keywords

Luxury TravelHospitalityConcierge ServicesTourismCustomer Experience

About the role

Key responsibilities & impact

Deliver world-class customer service in an inbound, high-volume travel call servicing environment
Create new bookings and service existing travel arrangements for Premium Card Members
Consult with Card Members to understand their needs and deliver innovative, extraordinary interactions
Research, plan, and create personalized travel experiences
Book domestic and international flights, car rentals, and hotel itineraries
Communicate relevant new and existing product offerings and value propositions
Prioritize the Card Member experience and deliver service outcomes aligned with American Express’s Membership First approach

Requirements

What you’ll need

1+ year of experience delivering exceptional customer service in a premium, luxury, or hospitality-focused environment
Demonstrated ability to provide premium customer service, ideally in a call center or comparable fast-paced, high-volume servicing environment
Strong verbal communication and active listening skills, with ability to adapt conversations to each Card Member's communication style
Proficiency navigating multiple computer applications, Microsoft Office, personal devices, and emerging AI-driven technologies
Geography knowledge, including continents, countries, and key travel destinations worldwide
Curiosity, adaptability, resilience, positive attitude, commitment to continuous learning, and openness to change
Ability to succeed in a results-focused environment and meet or exceed goals
Ability to work nights and weekends in a 24/7 servicing environment
Previous experience in travel, hospitality, tourism, concierge services, or travel itinerary planning
Hospitality or Tourism degree or equivalent qualification
Flexibility to work anytime between 6:00am–11:00pm local time, including weekends
Ability to work in the office a minimum of 3 days per week
Secure home office at confirmed address of residence, free from background noise or distractions
Minimum internet speed of 25 Mbps download and 5 Mbps upload; broadband cable or fiber preferred; WiFi, Satellite, and DSL not permitted
Must be eligible to work in the United States; American Express will not pursue visa sponsorship

Benefits

Comp & perks

Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Intensive paid training and mentor program