Platinum Travel Consultant – Travel & Concierge Experience

American Express

. Deliver world-class customer service in an inbound, high-volume travel call servicing environment .

Posted 11/4/2026full-timePhoenix • Arizona • United StatesJunior💰 $20 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills in a high-volume travel call servicing environment, with proficiency in booking travel arrangements and a strong understanding of geography. Capable of adapting communication styles to meet the needs of diverse Card Members while utilizing multiple computer applications and emerging technologies.

Highest-signal resume keywords

Exceptional Customer ServiceTravel Itinerary PlanningStrong Verbal CommunicationProficiency in Microsoft OfficeHospitality or Tourism Degree

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel BookingCustomer ServiceGeography KnowledgeCall Center ExperienceAI-Driven Technologies

Soft Skills

AdaptabilityActive ListeningCuriosityPositive AttitudeResilience

Tools & Technologies

Microsoft OfficeMultiple Computer ApplicationsPersonal Devices

Certifications & Qualifications

Hospitality or Tourism Degree

Industry Keywords

TravelHospitalityConcierge ServicesTourismCustomer Experience

About the role

Key responsibilities & impact

Deliver world-class customer service in an inbound, high-volume travel call servicing environment
Create new bookings and service existing travel arrangements for Premium Card Members
Consult with Card Members to understand their needs and deliver innovative, extraordinary interactions
Research, plan, and create personalized travel experiences
Book domestic and international flights, car rentals, and hotel travel itineraries
Communicate relevant new and existing product offerings and value propositions
Prioritize the Card Member experience and deliver service outcomes aligned with American Express's Membership First approach

Requirements

What you’ll need

1+ year of experience delivering exceptional customer service in a premium, luxury, or hospitality-focused environment
Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast-paced, high-volume servicing environment
Strong verbal communication and active listening skills, with ability to adapt conversations to each Card Member's communication style
Proficiency navigating multiple computer applications, Microsoft Office, personal devices, and emerging AI-driven technologies
Geography knowledge with ability to locate continents, countries, and key travel destinations worldwide
Curiosity, adaptability, resilience, positive attitude, commitment to continuous learning, and openness to change
Ability to meet and exceed goals in a results-focused environment
Ability to work nights and weekends in a 24/7 servicing operation
Previous experience in travel, hospitality, tourism, concierge services, or travel itinerary planning
Hospitality or Tourism degree or equivalent qualification
Flexibility to work anytime between 6:00am–11:00pm local time, including weekends
Ability to work in the office a minimum of 3 days per week
Secure home office at confirmed residence, free from background noise or distractions
Minimum internet speed of 25 Mbps download x 5 Mbps upload; broadband cable or fiber preferred; WiFi, satellite, and DSL not permitted
Employment eligibility to work in the United States; American Express will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Intensive paid training and mentor program