Premium Travel Counselor

American Express

. Deliver world-class customer service in an inbound, high-volume travel call servicing environment.

Posted 9/21/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills in a high-volume travel call center environment, with a strong focus on delivering personalized travel experiences and effective communication. Proficient in navigating computer applications and maintaining a results-oriented approach to meet and exceed customer expectations.

Highest-signal resume keywords

Premium Customer ServiceHigh-Volume Call Center ExperienceTravel Booking ExpertiseStrong Verbal And Written CommunicationBasic Geography Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel BookingCustomer ServiceCall Center OperationsGeography KnowledgeMS Office Proficiency

Soft Skills

Active ListeningPositive AttitudeAdaptabilityResiliencyCommunication Skills

Tools & Technologies

Computer ApplicationsPersonal Devices

Industry Keywords

TourismTravelCruiseHigh-End Customer ServiceMembership First Approach

About the role

Key responsibilities & impact

Deliver world-class customer service in an inbound, high-volume travel call servicing environment.
Delight Premium Card Members in the United States by creating new bookings and servicing existing travel arrangements.
Understand customer needs through consultation to deliver innovative and extraordinary interactions.
Research, plan, and carry out personalized travel experiences by booking domestic and international flights, car and/or hotel travel arrangements.
Communicate new and existing product offerings and value propositions relevant to the Card Member.
Put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First approach and delivering excellent service and outcomes.

Requirements

What you’ll need

Card Members will be based in the United States and all business will be conducted in English. Very high levels of written and verbal communication are required.
High-end customer service or sales roles experience in tourism, travel, or cruise and tours.
Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment.
Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide.
Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.
Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style.
Computer literate and able to navigate computer applications and personal devices; able to navigate PC and basic MS Office easily.
Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.
Ability to work nights and weekends, as Card Members are serviced 24 hours a day / 7 days per week.

Benefits

Comp & perks

Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities
Intensive paid training and mentor program
Background verification check as a condition of employment