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Quality Representative
American Express. Perform daily quality reviews for GPS processes in the Americas region .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced English proficiency and Japanese language skills (JLPT N3), with a strong focus on quality assurance, process improvement, and effective communication. Capable of analyzing complex information and fostering collaboration within teams and cross-functional stakeholders.
Highest-signal resume keywords
Advanced English ProficiencyJapanese Language (JLPT N3)Quality AssuranceAnalytical SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality ReviewsProcess ImprovementTrend AnalysisData AnalysisAttention to Detail
Soft Skills
Effective CommunicationTeam CollaborationEmpathyAdaptabilityOrganizational Skills
Industry Keywords
Compliance StandardsCustomer FocusBackground VerificationCalibration SessionsStakeholder Engagement
About the role
Key responsibilities & impact- Perform daily quality reviews for GPS processes in the Americas region
- Ensure alignment with documented procedures and compliance standards
- Provide timely, clear, and constructive feedback to peers and business partners
- Communicate observations with empathy and a solution-oriented mindset
- Support calibration sessions and help strengthen team alignment
- Partner with leadership to support coaching, trend analysis, and process improvement
- Build strong relationships within the team and with cross-functional stakeholders
- Foster an environment where collaboration and adaptability are part of everyday work
- Take initiative to identify opportunities that enhance both quality and team dynamics
Requirements
What you’ll need- Advanced level of English
- Japanese Language JLPT N3
- Organized, energetic individual with well-developed communication skills
- High level of numeracy and analytical skills
- Attention to detail and ability to maintain a high level of accuracy whilst working under pressure
- Ability to identify, gather and analyze complex information
- High level of customer focus with excellent problem-solving skills
- Ability to organize and manage deadlines, adapting your time to changing priorities in order to meet the needs of the department
- Ability to work as part of a team ensuring team goals are achieved
- Successful completion of a background verification check, subject to applicable laws and regulations
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities