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Security Support Agent
American Express. Prepare and file affidavits, statements of loss, subpoenas, court witness statements, and other required support documentation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in legal documentation preparation, investigative support, and data management within law enforcement contexts. Proficient in leveraging technology for reporting and analysis while ensuring compliance with legal standards.
Highest-signal resume keywords
Legal Documentation PreparationInvestigative SupportData ManagementInformation Systems ProficiencyFraud Investigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Affidavit PreparationSubpoena ReviewCourt Order AnalysisData AnalysisFraud Problem ResolutionStatistical ReportingBudget PlanningResource MonitoringDocumentation PackagingCase Investigation
Soft Skills
CommunicationCollaborationAttention to DetailProblem-Solving
Tools & Technologies
SWORD SystemInformation SystemsData Query Tools
Industry Keywords
Law EnforcementInvestigative WorkAnti Money LaunderingComplianceFraud Investigation
About the role
Key responsibilities & impact- Prepare and file affidavits, statements of loss, subpoenas, court witness statements, and other required support documentation
- Review subpoenas and court orders from UK law enforcement and competent authorities
- Collate and disseminate required materials within specified timeframes
- Communicate with law enforcement regarding discrepancies in court orders
- Conduct pre-order enquiries from UK law enforcement and competent authorities
- Assist in identifying and resolving targeted fraud problems and trends
- Partner with Global Legal Order Processing, Centre of Excellence, Anti Money Laundering, and Compliance teams
- Support local GCO on civil legal orders
- Enter subpoenas and court orders into the SWORD system and complete required documentation
- Review routine fraud-related inquiries from law enforcement and gather supporting documentation
- Review, interpret, and package documentation for investigative staff
- Conduct investigations of cases with low fraud-loss limits
- Assist with prosecution of individuals charged with crimes against American Express
- Monitor open case activity and investigative staff attendance at court appearances
- Provide investigative and administrative support to investigative staff
- Prepare monthly, quarterly, and annual statistical reports
- Ensure prompt payment of invoices
- Assist with budget planning and resource monitoring
- Identify counterfeit American Express products for law enforcement
Requirements
What you’ll need- Relevant experience in law enforcement and/or investigative work
- Bachelor’s degree or equivalent
- Strong working knowledge of personal computers
- High proficiency with information systems, including the ability to access, query, retrieve, and analyse data
- Strong word processing skills
- Data management capabilities
- Proficiency in leveraging technology to support reporting and analysis
- Employment eligibility to work with American Express in the UK
- American Express will not pursue visa sponsorship for this position
- Successful completion of a background verification check
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities