Senior Analyst – Control Management

American Express

. Identify and assess operational, regulatory, compliance, and customer experience risks throughout business processes and systems .

Posted 9/23/2026full-timeUnited StatesSenior💰 $78,000 - $124,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational risk management, including risk assessments, control evaluations, and compliance monitoring. Proficient in collaborating across business units to enhance risk governance and support sustainable action plans.

Highest-signal resume keywords

Operational Risk ManagementRisk Control Self-Assessment (RCSA)Project ManagementAnalytical SkillsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentsControl EvaluationsMonitoringTestingIssue ManagementData AnalysisRisk-Based Decision MakingRegulatory ComplianceQuality AssuranceRisk Reporting

Soft Skills

Communication SkillsInterpersonal SkillsProblem-Solving SkillsCollaborationGrowth Mindset

Tools & Technologies

Risk DashboardsKey Risk IndicatorsRisk ProfilesRisk Registers

Industry Keywords

Operational Risk Management LifecycleNew Product DevelopmentCustomer Experience RisksLending ProductsDigital Payment Capabilities

About the role

Key responsibilities & impact

Identify and assess operational, regulatory, compliance, and customer experience risks throughout business processes and systems
Facilitate business units' execution of risk assessments, including RCSAs tied to New Product Development, Personal Loans, Line Management, Account Statement, and Card Member Legal Disclosures
Support control testing and quality assurance programs to ensure regulatory and internal standards are met
Support thematic risk reporting covering levels, trends, root causes, and emerging themes
Support business-unit identification of risks within New Product Governance and change management activities
Support issue management, corrective action tracking, remediation validation, and sustainable control enhancement
Support American Express Audit program management, business engagement, and accurate responses validating findings
Help ensure Management Action Plans have achievable and sustainable action plans
Maintain risk dashboards, key risk indicators, risk profiles, and risk registers for ongoing monitoring
Collaborate extensively with partners across multiple business units and functional areas

Requirements

What you’ll need

Experience in operational risk management within Risk, Control Management, Compliance, and/or Internal Audit functions
Understanding of critical operational risk management lifecycle activities
Project management, communication, and interpersonal skills
Ability to collaborate across business, technology, product, servicing, and governance teams
Sound analytical and problem-solving skills
Ability to analyze data, identify trends, evaluate risk scenarios, and support risk-based decision making
Experience supporting risk assessments, control evaluations, monitoring, testing, and issue management across operational or customer-facing processes
Ability to build relationships, influence decisions, and partner with stakeholders
Open and growth mindset with nimble learning agility
Ability to manage multiple assignments and projects concurrently
Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship
Bachelor's Degree in Finance, Business, Risk Management, or related field is preferred
Experience supporting lending products, pricing processes, digital payment capabilities, customer servicing operations, and/or regulated operational processes is preferred
Experience supporting or executing RCSAs, PRSAs, control evaluations, and operational risk assessments is preferred

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities