Senior Analyst – Customer Growth, Dialogic Marketing

American Express

. Serve as the primary Customer Growth Dialogic Marketing lead for the Charge Card Cross-Sell and Upgrade portfolio, partnering with Product and Marketing teams to establish priorities and advance Customer Growth objectives.

Posted 10/15/2026full-timeNew York City • New York • United StatesSenior💰 $78,000 - $124,750 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary Customer Growth Dialogic Marketing lead for the Charge Card Cross-Sell and Upgrade portfolio, partnering with Product and Marketing teams to establish priorities and advance Customer Growth objectives.
Lead the end-to-end development and execution of Dialogic marketing campaigns, ensuring initiatives launch accurately, efficiently, and on schedule.
Own channel and campaign performance monitoring, analysis, and reporting, translating results into clear insights or recommendations.
Support Customer Care Professional (CCP) effectiveness and engagement by developing communications, job aids, and resources that equip CCPs to confidently engage customers in relevant growth conversations.
Partner closely with Servicing teams to maintain visibility into channel performance and upcoming initiatives.
Build strong relationships across Marketing, Product, Servicing, Compliance, Legal, and Control Management, navigating cross-functional dependencies.

Requirements

What you’ll need

Strong project management and organizational skills, with the ability to manage multiple workstreams, competing priorities, deadlines, and stakeholders
Skilled relationship builder with a proven ability to communicate clearly and concisely
Experience collaborating across cross-functional teams and/or agency partners to drive work from development through execution.
Exceptional oral and written communication skills
Bachelor’s Degree (preferred)
Acquisition / growth marketing experience (preferred)
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities