Senior Analyst – Customer Marketing

American Express

. Conduct regular audits of customer-facing servicing-related communications for consistency in messaging, tone, and visual identity .

Posted 10/7/2026full-timeToronto • CanadaSenior💰 CA$68,000 - CA$102,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management and budget management skills, particularly in content management and communications, while ensuring brand consistency and compliance with regulatory requirements. Capable of collaborating effectively with cross-functional teams and managing multiple complex projects simultaneously.

Highest-signal resume keywords

Project ManagementBudget ManagementContent Management Systems (CMS)Brand ConsistencyCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBudget ManagementContent ManagementRegulatory ComplianceContent Governance Framework

Soft Skills

Relationship-BuildingCollaborationOrganizationPrioritizationCommunication

Tools & Technologies

Microsoft Office SuitePowerPointExcelWordSharepointJiraArcherRASQRAVEN

Industry Keywords

Customer-Facing CommunicationsGCO StandardsCompliance StandardsMarketing InitiativesOperational Integrity

About the role

Key responsibilities & impact

Conduct regular audits of customer-facing servicing-related communications for consistency in messaging, tone, and visual identity
Ensure communications meet GCO, Compliance, and brand standards; identify and resolve gaps or outdated content
Project manage end-to-end review, approval, and implementation of updated and new content
Coordinate with legal, compliance, product, and marketing teams
Manage updates to internal databases and maintain accurate, accessible information
Develop and maintain a content governance framework and process documentation
Collaborate with Product, Compliance, Risk, and Communications stakeholders to maintain message alignment and operational integrity
Manage project budgets, track expenses, and deliver initiatives within scope and on time
Track, report, and communicate progress on key deliverables
Support marketing and enablement initiatives driving engagement, awareness, and spend diversification
Lead and support strategic special projects advancing enterprise priorities

Requirements

What you’ll need

Strong experience in project management and budget management, particularly in content management, marketing, or communications
Excellent understanding of brand consistency and regulatory requirements
Strong relationship-building and collaboration skills across cross-functional teams, including Legal, Compliance, and Product
Exceptional organization, prioritization, and communication skills; ability to manage multiple complex projects simultaneously
Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Sharepoint)
Experience with content management systems (CMS) and project management tools (e.g. Jira, Archer, RASQ, RAVEN) is an asset
Employment eligibility to work with American Express is required; the company will not pursue visa sponsorship
Successful completion of a background verification check, subject to applicable laws and regulations

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities