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Senior Analyst, Infrastructure, Enablement, Information Security
American Express. Strengthen network, data, and platform capabilities supporting Global Servicing partners .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network infrastructure, data governance, and secure system integrations while leveraging AI and automation to enhance productivity and decision-making. Proven ability to collaborate across cross-functional teams and manage third-party risk assessments and compliance.
Highest-signal resume keywords
Network Infrastructure SupportSystem Integration ExperienceGenerative AI and Automation ProficiencyData Governance KnowledgeThird-Party Risk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network SecurityData GovernanceSystem TestingIntegration ReadinessVoIP TechnologiesLAN/WAN ConnectivityRoutingFirewall ConfigurationAI AgentsAutomation
Soft Skills
Problem SolvingStrong ExecutionAccountabilityOrganizational SkillsStakeholder Communication
Tools & Technologies
CopilotBPO PlatformsContact Center Technologies
Certifications & Qualifications
Bachelor's DegreeFamiliarity with PCI DSSFamiliarity with SOC 2Familiarity with NISTFamiliarity with ISO 27001
Industry Keywords
Global Partner EcosystemsThird-Party OversightVulnerability RemediationBusiness ContinuityDisaster Recovery
Tech Stack
Tools & technologiesFirewallsVoIP
About the role
Key responsibilities & impact- Strengthen network, data, and platform capabilities supporting Global Servicing partners
- Enable secure integrations, resilient operations, and faster onboarding between American Express systems and third-party partner platforms
- Apply AI agents and automation to improve productivity and decision-making across the partner ecosystem
- Work across engineering, product, operations, risk, and partner teams
- Advance governance and responsible technology adoption
- Ensure partner systems align with American Express network architecture, information security, and data governance standards across global markets
- Support secure network, voice, application, and data integrations, including configuration, validation, and monitoring of LAN/WAN connectivity, routing, firewalls, and secure integrations
- Support voice servicing infrastructure and VoIP technologies; troubleshoot voice-channel and network-based servicing issues
- Define requirements, validate readiness, coordinate testing, and resolve production issues for partner onboarding and servicing launches
- Monitor performance, data integrity, and resilience across partner integrations
- Support system testing, connectivity validation, integration readiness, and user acceptance testing
- Investigate and troubleshoot production incidents affecting partner connectivity or integrations
- Support third-party risk assessments, audits, vulnerability remediation, continuity planning, and enterprise compliance
- Collaborate with Information Security, Risk, and Compliance teams on vulnerabilities, control deficiencies, business continuity, and disaster recovery readiness
- Govern partner use of generative AI and AI agents, including use cases, approvals, controls, and risk documentation
- Advance AI and automation initiatives from discovery through deployment with human oversight and measurable outcomes
- Translate technical needs into decisions and documentation across cross-functional teams
- Identify improvements to platform governance, integration oversight, and operational workflows
Requirements
What you’ll need- Bachelor's Degree
- Self-directed learner and problem solver; strong execution, accountability, and comfort navigating ambiguity
- Track record of delivering on timelines under shifting priorities, with strong personal accountability and organizational skills
- Experience supporting enterprise networks, system integrations, platform operations, or partner technology environments
- Working knowledge of network infrastructure, security, data governance, risk, and third-party oversight
- Strong analytical, documentation, organizational, and stakeholder communication skills
- Practical experience using Copilot, generative AI, AI agents, or automation to improve productivity
- Preferred: experience with global partner ecosystems, BPO platforms, contact center technologies, or VoIP
- Preferred: familiarity with PCI DSS, SOC 2, NIST, ISO 27001, third-party reviews, audits, or resilience planning
- Preferred: experience evaluating and scaling Copilot, generative AI, AI agents, or automation with governance and value measurement
- Successful completion of a background verification check
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities