Senior Analyst – Product Management, Trip Cancel Guard

American Express

. Support the day-to-day management and strategic growth of Trip Cancel Guard, including product performance, customer experience, and priority initiatives .

Posted 10/6/2026full-timeNew York City • New York • United StatesSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and project management skills to drive product performance and customer experience improvements. Capable of leading cross-functional teams and managing multiple priorities in a dynamic environment.

Highest-signal resume keywords

Product ManagementAnalytical SkillsProject ManagementCustomer ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-StarterHighly OrganizedDetail-OrientedSolutions-Oriented Critical Thinker

Industry Keywords

TravelInsuranceFinancial ServicesCustomer Experience

About the role

Key responsibilities & impact

Support the day-to-day management and strategic growth of Trip Cancel Guard, including product performance, customer experience, and priority initiatives
Analyze customer, operational, and marketing data to identify insights and recommendations to improve product performance
Lead and support critical product workstreams from planning through delivery, partnering across internal teams and external partners
Oversee issue resolution for product defects, customer pain points, complaints, and operational escalations
Develop and maintain reporting to monitor overall product health
Partner with stakeholders across the organization to achieve business objectives

Requirements

What you’ll need

Bachelor’s Degree or 2 years of relevant work experience
Strong analytical and project management skills
Self-starter with the ability to work independently and drive initiatives to completion
Customer-first mindset with a passion for improving experiences and solving pain points
Highly organized, detail-oriented, and able to balance multiple priorities in a dynamic environment
Strong written and verbal communication skills, with the ability to partner across teams and influence decisions
Solutions-oriented critical thinker with strong business judgment
Prior experience in product management, travel, insurance, financial services, or customer experience preferred

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities