Senior Analyst – Virtual Payments Product Management

American Express

. Contribute to virtual payments product strategy, roadmap recommendations and prioritization by analyzing customer needs, product performance, market trends, competitive insights and business priorities across Virtual Card, vPayment and CMC .

Posted 9/29/2026full-timeNew York City • New York • United StatesSenior💰 $78,000 - $124,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Product Management and Strategy, with a strong focus on analyzing customer needs and market trends to inform product development. Proficient in managing workstreams, utilizing data for decision-making, and enhancing customer experiences within the virtual payments ecosystem.

Highest-signal resume keywords

Product ManagementData AnalysisWorkstream ManagementVirtual Payments KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DevelopmentMarket AnalysisProcess MappingPerformance MeasurementEfficiency Improvement

Soft Skills

Strategic ThinkingCustomer Experience FocusAnalytical Skills

Tools & Technologies

PowerPointExcel

Industry Keywords

Virtual CardVPaymentCorporate PaymentsB2B PaymentsPayment Workflows

About the role

Key responsibilities & impact

Contribute to virtual payments product strategy, roadmap recommendations and prioritization by analyzing customer needs, product performance, market trends, competitive insights and business priorities across Virtual Card, vPayment and CMC
Establish workstream plans, milestones and action trackers; coordinate cross-functional stakeholders; monitor dependencies, risks and decisions; and help drive workstreams toward timely execution
Map and assess end-to-end virtual payments processes and customer journeys; identify gaps, pain points, inefficiencies and control considerations; and partner with relevant teams to recommend and support improvements
Leverage data, reporting and structured analysis to derive insights that inform product strategy, roadmap planning, prioritization and business performance discussions
Prepare clear materials, narratives and recommendations synthesizing insights, trade-offs, risks and next steps for Product Managers, cross-functional partners and leadership

Requirements

What you’ll need

Relevant experience in Product Management, Product Development or Strategy
Strategic and commercially minded thinker with a passion for the customer experience
Experience managing defined workstreams or projects, including planning milestones, tracking actions, coordinating stakeholders and managing dependencies
Ability to document and analyze business, product or customer processes and identify opportunities to improve efficiency, customer experience or controls
Ability to assess market, customer, competitor or product-performance information and translate insights into actionable recommendations
Excellent verbal and written communication skills
Strong analytical skills, with ability to use data and reporting to support product strategy, prioritization, performance measurement and business decisions
Strong proficiency with PowerPoint and Excel
Knowledge of virtual payments and/or corporate payments, relevant payment workflows and the broader B2B/corporate payments ecosystem (preferred)
Experience supporting product launches, enhancements or cross-functional product initiatives, including analyzing data, coordinating execution and measuring impact (preferred)
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities