Senior Associate – Design Operations

American Express

. Maintain the Design Team’s A&P budget and track spending throughout the year .

Posted 10/16/2026full-timeNew York City • New York • United StatesSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in design operations and project management, with a strong focus on budget management, resource planning, and cross-functional collaboration. Proficient in utilizing project management tools to enhance team efficiency and maintain operational standards.

Highest-signal resume keywords

Design Operations ManagementProject ManagementBudget ManagementCross-Functional CollaborationResource Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Design OperationsProject ManagementBudget ManagementVendor ManagementWorkload Management

Soft Skills

Organizational SkillsCollaborationContinuous Improvement

Tools & Technologies

Microsoft OfficeExcelPowerPointAirtableJiraConfluence

Industry Keywords

Creative Agency CoordinationDesign Team ManagementSOW ProcessingComplianceAgency Assessments

About the role

Key responsibilities & impact

Maintain the Design Team’s A&P budget and track spending throughout the year
Maintain and evolve ways-of-working documentation and shared knowledge repositories
Manage the structure, organization, and accessibility of Design team tools and workspaces, including Confluence, OneDrive, and project tracking systems
Maintain incoming design requests and the Airtable backlog, manage resourcing, and balance team bandwidth and workload
Translate incoming demand into capacity and resourcing plans with Design Leadership and cross-functional stakeholders
Maintain consolidated views of active and upcoming design work, including priorities, owners, milestones, dependencies, risks, and resource commitments
Establish consistent project kickoff, status reporting, documentation, scorecards, success measures, and handoff practices
Maintain design team operating standards, templates, and collaborative ways of working
Coordinate onboarding and access to essential tools, resources, and working agreements
Support team rituals, planning sessions, retrospectives, and continuous improvement initiatives
Coordinate accessibility-related processes and resources with Labs Design, Legal, and Enterprise Design partners
Coordinate external design agency partners, including deliverables, timelines, SOWs, compliance, due diligence, invoices, and documentation
Assist with SOW processing and coordination with Sourcing & Procurement
Support new agency onboarding
Conduct ongoing agency assessments and review partnership health

Requirements

What you’ll need

2-4 years of experience in design operations, project management, or creative agency coordination
Strong organizational skills with demonstrated ability to manage budgets, vendors, and cross-functional workflows
Proficiency with Microsoft Office tools, particularly Excel and PowerPoint
Familiarity with Airtable, Jira, Confluence, or similar project management and collaboration tools
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities