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Senior Associate – Digital Product Management
American Express. Translate roadmap priorities into clear capabilities, features, user stories and measurable outcomes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Digital Product Management and Agile delivery, with a strong focus on stakeholder engagement, backlog management, and the integration of AI technologies. Capable of translating complex requirements into actionable product work while driving continuous improvement through data-driven insights.
Highest-signal resume keywords
Digital Product ManagementAgile DeliveryStakeholder ManagementBacklog ManagementAI Technologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product OwnershipAgile PlanningUser Story DefinitionAcceptance CriteriaDependency ManagementData AnalysisProduct RequirementsTestable HypothesesContinuous ImprovementBacklog Health
Soft Skills
Proactive Self-StarterStrong Sense of OwnershipUrgencyFollow-ThroughAnalytical Mindset
Tools & Technologies
JiraRallyAgile ToolingProduct GovernanceRoadmap Reviews
Industry Keywords
PI PlanningScaled AgileMatrixed EnvironmentAIGenAIAgentic TechnologiesEnterprise GovernanceRisk ManagementResponsible AI
About the role
Key responsibilities & impact- Translate roadmap priorities into clear capabilities, features, user stories and measurable outcomes
- Coordinate Product input into PI Planning, ensuring priorities, capacity, dependencies and delivery objectives are aligned
- Own and maintain product backlogs and Jira artefacts, including features, user stories, acceptance criteria, dependencies and backlog health
- Partner with Technology throughout delivery, providing product clarity, resolving questions and supporting timely trade-off decisions
- Lead or contribute to backlog refinement, sprint planning, demos, testing, release readiness and retrospectives
- Manage cross-team dependencies, risks and blockers, escalating where appropriate
- Develop understanding of colleague journeys, servicing processes and operational pain points through data, research and stakeholder engagement
- Translate business and colleague needs into problem statements, product requirements and testable hypotheses
- Collaborate with product managers to align priorities, dependencies and delivery plans
- Partner with UX, Technology and business stakeholders to explore, validate and prioritise solutions
- Define success measures and use product performance, feedback and operational data to inform continuous improvement
- Build relationships across Product, Technology, Operations, UX, Risk and other partner teams
- Coordinate product intake and enhancement requests, identifying themes and informing prioritisation
- Track delivery progress, risks, dependencies and outcomes, providing updates for stakeholders and leadership
- Support product governance, roadmap reviews and planning activities
- Improve product management practices, tools and ways of working
- Partner with AI, Technology and Data teams to identify GenAI, agentic, automation and intelligent-experience opportunities
- Contribute to AI-enabled product capabilities from experimentation through production
- Support proofs of concept, pilots and experiments, translating business problems into use cases and measurable hypotheses
- Develop understanding of AI and agent performance, including quality, feedback, adoption and optimisation
- Work within enterprise governance, risk and responsible AI frameworks
Requirements
What you’ll need- Experience in Digital Product Management, Product Ownership or a closely related Agile delivery role
- Proactive self-starter who drives work forward independently, bringing a strong sense of ownership, urgency and follow-through
- Strong practical experience working with Technology teams to take digital products or capabilities from definition through delivery
- Experience with Agile planning and delivery, ideally including PI Planning or scaled Agile environments
- Strong working knowledge of agile tooling, for example Jira/Rally, backlog management, user story definition, acceptance criteria and dependency management
- Ability to turn complex or ambiguous requirements into structured, actionable product work
- Strong stakeholder management skills across Product, Technology and business teams in a matrixed environment
- Analytical mindset, with the ability to use data, feedback and insight to inform product decisions
- Interest in AI, GenAI and agentic technologies, ideally supported by practical experience, experimentation or personal learning
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities