Senior Associate – Digital Product Management

American Express

. Identify customer friction and unmet needs through research, journey insights, and feedback.

Posted 9/28/2026full-timeNew York City • New York • United StatesSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital product management, focusing on feature delivery, cross-functional collaboration, and customer-centric solutions. Proficient in Agile methodologies and familiar with experimentation platforms to enhance product development and user experience.

Highest-signal resume keywords

Digital Product ManagementAgile MethodologiesFeature DeliveryCustomer-Centric SolutionsGenAI Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Feature DeliveryUser Story TranslationBacklog ManagementRequirements GatheringEcommerce OptimizationUsability TestingResponsive Web DesignExperimentation PlatformsAnalytics ToolsDigital Acquisition

Soft Skills

Stakeholder ManagementInterpersonal SkillsOrganizational SkillsAttention to DetailProactive Mindset

Tools & Technologies

JIRAConfluenceAdobe AnalyticsContentSquareDynatraceStatsig

Industry Keywords

Agile CeremoniesDesign ThinkingCustomer ExperienceCross-Functional CoordinationProduct Lifecycle Management

About the role

Key responsibilities & impact

Identify customer friction and unmet needs through research, journey insights, and feedback.
Partner with Design and UX through the design thinking process to shape customer-first solutions from discovery through build.
Support experimentation across product features, journey improvements, and customer experiences.
Align test scope with the rapid experimentation team and scale winning learnings across journeys.
Champion reusable components and shared frameworks with platform teams.
Apply emerging tools, including GenAI, to accelerate discovery, prototyping, documentation, and delivery.
Represent the product perspective in Agile ceremonies and prioritize and sequence the backlog with Engineering.
Manage the end-to-end feature lifecycle from requirements through build, testing, launch, and post-implementation validation.
Translate features and epics into user stories with acceptance criteria, business rules, and functional documentation.
Maintain product documentation, backlog health, release readiness, and delivery traceability.
Partner with Engineering and QA on test planning, defect triage, release readiness, and post-launch monitoring.
Communicate status, dependencies, risks, and key decisions across teams.
Collaborate with Marketing, Design, UX, Analytics, Engineering, Risk, Compliance, and Legal.

Requirements

What you’ll need

2+ years of digital product management, product owner, or product operations experience, with a track record of feature delivery and cross-functional coordination.
Strong organizational skills, attention to detail, and a curious, proactive mindset, with the ability to manage multiple priorities and keep delivery on track in a fast-paced, ambiguous environment.
Excellent stakeholder management and interpersonal skills, with a natural ability to build trust and alignment across teams.
Digital fluency and a design-led, customer-first point of view, with the ability to translate customer problems into well-defined product requirements.
Hands-on experience working within Agile ceremonies (Scrum, Kanban, or SAFe) and partnering closely with Engineering to deliver against technical dependencies and implementation tradeoffs.
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship.
Experience with customer-facing digital acquisition, ecommerce, shopping, or conversion optimization.
Familiarity with experimentation platforms such as Statsig and analytics tools such as Adobe Analytics, ContentSquare, or Dynatrace.
Working knowledge of JIRA, Confluence, or similar delivery tools.
Familiarity with UX/UI principles, usability testing, and responsive web design.
GenAI fluency, including comfort using AI tools to accelerate discovery, documentation, and delivery.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities