Senior Associate – Digital Product Management

American Express

. Support the end-to-end delivery of digital ticketing products and features from concept through launch, in partnership with the Digital Product Manager .

Posted 9/17/2026full-timeNew York City • New York • United StatesSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital product management, including defining product requirements, leading Agile ceremonies, and collaborating with cross-functional teams to deliver high-quality digital ticketing experiences. Strong analytical skills and a customer-first mindset drive effective decision-making and product optimization.

Highest-signal resume keywords

Digital Product ManagementAgile MethodologiesStakeholder ManagementAnalytical SkillsCustomer Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Requirements DefinitionUser Story CreationBacklog ManagementData AnalysisProduct Performance Monitoring

Soft Skills

Strong CommunicationOrganizational SkillsProblem-SolvingCollaborationAdaptability

Tools & Technologies

Agile ToolsAdobe AnalyticsReporting Dashboards

Industry Keywords

Digital TicketingEntertainment TicketingThird-Party IntegrationsUATCompetitive Analysis

About the role

Key responsibilities & impact

Support the end-to-end delivery of digital ticketing products and features from concept through launch, in partnership with the Digital Product Manager
Contribute to roadmap execution by defining detailed product requirements and user stories for digital ticketing experiences
Translate business needs into actionable requirements for engineering teams
Partner with engineering teams on day-to-day development of digital ticketing capabilities
Lead Agile ceremonies, including stand-ups, sprint planning, backlog grooming, and retrospectives
Own backlog hygiene and support prioritization aligned with roadmap objectives
Support testing and validation, collaborate with QA, participate in UAT, and coordinate defect resolution and launch readiness
Monitor product performance, track conversion, purchase flow, and fulfillment metrics, and identify trends
Assist in building reports and dashboards for product optimization
Support digital entertainment initiatives, third-party integrations, partner onboarding, and coordination
Help ensure a seamless customer experience across internal and third-party ticketing solutions
Collaborate with internal PMs/POs on workflows, requirements gathering, and feature delivery
Build relationships with engineering, design, marketing, legal, servicing, and external partners
Track industry trends, competitive offerings, and emerging ticketing technologies to inform the product roadmap

Requirements

What you’ll need

Experience in a digital product or product-adjacent role, with demonstrated expertise in relevant product skills and practices
Strong communication and stakeholder management skills, with the ability to influence partners and drive alignment across teams
Ability to prioritize and manage multiple tasks and initiatives based on evolving business needs
Highly organized and detail-oriented, with the ability to connect insights across workstreams and make sound product decisions
Strong analytical and problem-solving skills, with the ability to derive insights from data, business processes, and stakeholder inputs
Demonstrated ability to adapt quickly in a fast-paced, dynamic environment and reprioritize as needed
Proactive, self-starter mindset with a high degree of ownership and accountability for results
Customer-first mindset with a passion for delivering high-quality digital experiences
Ability to build and maintain collaborative relationships with cross-functional business and technology partners
Employment eligibility to work with American Express in the US is required; the company will not pursue visa sponsorship
Preferred: Experience working in Agile development environments and familiarity with related tools and frameworks
Preferred: Familiarity in entertainment ticketing or related industries
Preferred: Familiarity with Adobe Analytics or similar analytics tools

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities