Senior Associate – Digital Product Management

American Express

. Assist in developing business cases for new products or features .

Posted 10/9/2026full-timePhoenix • Arizona • United StatesSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management, including developing business cases, maintaining product backlogs, and collaborating with cross-functional teams using agile methodologies. Possesses strong analytical and problem-solving skills to drive product enhancements and improve user experience.

Highest-signal resume keywords

Product ManagementAgile MethodologiesLoyalty ProgramsScrum Team LeadershipAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Case DevelopmentProduct Backlog ManagementMarket ResearchStrategic Product RoadmappingSoftware Development Collaboration

Soft Skills

Communication SkillsCollaboration SkillsProblem SolvingProject Management

Certifications & Qualifications

Bachelor’s Degree in Business or Computer Science

Industry Keywords

Loyalty ProgramsAgileScrumProduct OwnershipUser Experience

About the role

Key responsibilities & impact

Assist in developing business cases for new products or features
Research regulatory developments and provide preliminary input on potential implications to existing products
Document as-is processes for product management, product enhancements, key findings, and standard methodologies
Create and maintain the product backlog, prioritize features, and establish product release timelines
Partner with analytics teams to provide input and prioritize analytics requests
Collaborate with Product, Technology, and adjacent stakeholders to gather and document product requirements and ensure timely feature delivery using agile methodologies
Identify technical gaps and collaborate with broader teams to resolve risks, opportunities, and changes tied to product management initiatives and processes
Maintain core critical metrics
Understand competitive and internal positioning through internal and external market research
Use analytical abilities and strategic perspective to identify trends and recommend solutions to improve user experience
Lead a scrum team focused on maintaining and uplifting back-end bonus qualification systems
Consult with business and engineering partners to articulate outcomes, tie initiatives to key metrics, and drive consensus around MVP definitions
Work with execution teams to ensure delivery of high-quality and timely software products
Build and foster a culture of agility and product ownership with technology and business teams

Requirements

What you’ll need

1-2 years of experience working on/with software development teams
Knowledge of Loyalty Programs and associated products is required
Building and maintaining strategic product roadmaps
Maintain a healthy backlog for scrum teams
Ability to establish and maintain effective working relationships with all levels within the organization, including external partners
Familiarity with agile and scrum software development methodologies
Excellent communication and collaboration skills to consult with various stakeholders and define optimal requirements
Problem solving, project management and analytical skills; ability to prioritize and complete tasks
Bachelor’s Degree required (or comparable experience) in Business or Computer Science disciplines
Must travel on-site to office a minimum of three days per week, in alignment with team days
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Powerful Backing of American Express
Opportunities to learn new skills, develop as a leader, and grow your career