Senior Associate – Digital Product Management

American Express

. Support the Product Manager in executing the product roadmap and prioritized backlog for fraud risk assessment and authentication capabilities .

Posted 10/13/2026full-timePhoenix • Arizona • United StatesSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital product development and business analysis, with a strong focus on fraud risk assessment and authentication capabilities. Proficient in Agile methodologies, requirement gathering, and cross-functional collaboration to drive project success.

Highest-signal resume keywords

Digital Product DevelopmentAgile/Scrum PracticesRequirements GatheringSQLFraud Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisRisk TechnologyPaymentsAuthenticationData MappingProcess ModelingTestingPrototypingJavaPython

Soft Skills

Analytical SkillsProblem-SolvingCommunicationInterpersonal SkillsCustomer-Centered Mindset

Tools & Technologies

JIRAConfluenceMicrosoft ExcelMicrosoft PowerPointAPIs

Industry Keywords

Fraud PreventionDigital IdentityReal-Time Risk DecisioningAccount SecurityE-Commerce

Tech Stack

Tools & technologies

JavaPythonSQL

About the role

Key responsibilities & impact

Support the Product Manager in executing the product roadmap and prioritized backlog for fraud risk assessment and authentication capabilities
Partner with the Product Owner, business stakeholders and Engineering to clarify scope, decompose capabilities into epics/features/stories, document dependencies and define acceptance criteria and Definition of Done expectations
Create and maintain functional requirements, process flows, data mappings, business rules, interface requirements, decision tables, error/exception scenarios and other engineering artifacts
Participate in Agile/Scrum ceremonies including backlog refinement, sprint planning, stand-ups, demos and retrospectives
Serve as the day-to-day requirements contact for engineers and testers, facilitate decisions and maintain traceability from business need through delivered functionality
Support prioritization through analysis of customer impact, fraud/risk impact, delivery complexity, dependencies, defects and operational needs
Translate fraud strategies, risk signals and decisioning needs into product and technology requirements with Fraud Risk and analytics teams
Support authentication capabilities across enrollment/setup, authentication events, risk-based or step-up authentication, exception handling, recovery and servicing
Work with Engineering and Architecture on APIs, data contracts, integration dependencies, logging/telemetry and non-functional requirements
Develop test scenarios and support functional, integration and user acceptance testing; validate acceptance criteria and help triage defects
Support release readiness, implementation, production validation and post-launch issue management
Analyze product metrics, defects, production incidents, fraud outcomes and customer/servicing feedback to identify gaps and product improvements
Maintain product documentation and status reporting in JIRA and Confluence
Identify opportunities to simplify product processes, improve requirement quality, reduce rework and strengthen Product, Risk and Engineering collaboration

Requirements

What you’ll need

2+ years of experience in digital product development, product analysis, business analysis, risk technology, payments, authentication, fraud technology or a related field
Experience gathering/documenting requirements and supporting software delivery through development, testing and launch
Ability to drive project deliverables, work effectively in cross-functional teams and operate independently on sophisticated or unstructured initiatives
Strong analytical, structured problem-solving, communication and interpersonal skills
Customer-centered mindset and ability to partner with business and technology teams
Working knowledge of Agile/Scrum practices and iterative product development
Working knowledge of SQL and Microsoft Excel/PowerPoint
Bachelor's degree in a relevant field or equivalent professional experience
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
Preferred: Experience supporting a Product Owner or Product Manager and working directly with software engineering and QA teams
Preferred: Exposure to card payments, authorizations, e-commerce, digital identity, payment authentication, fraud prevention, account security or real-time risk decisioning
Preferred: Experience with APIs, data mapping, process modeling, rule-authoring platforms, prototyping, testing or production monitoring
Preferred: Familiarity with risk-based authentication, device or behavioral signals, identity federation, credentials/tokens or related authentication concepts
Exposure to Java, Python, SAS, Hive, low-code/rule-authoring tools or similar technologies is a plus
Master's degree in a technical, quantitative, business or related field is a plus

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities