Senior Associate – Digital Product Management, Enterprise AI Platforms

American Express

. Develop a deep understanding of customer and developer needs through direct discovery, quantitative and qualitative analysis, product data, FDE learnings, and market insights .

Posted 9/25/2026full-timeUnited StatesSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on AI/ML and Generative AI products, driving product decisions through strong analytical skills and effective collaboration with engineering and cross-functional teams. Capable of translating customer needs into scalable solutions while defining success metrics and continuously improving product outcomes.

Highest-signal resume keywords

Product Management ExperienceAI/ML Product KnowledgeAnalytical SkillsStakeholder InfluenceTechnical Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap DevelopmentQuantitative AnalysisQualitative AnalysisHypothesis TestingProduct Data EvaluationCustomer Needs TranslationScalable Product DevelopmentSuccess Metrics DefinitionTechnical Product LaunchEnterprise Software Development

Soft Skills

Strong CommunicationCross-Functional CollaborationProblem Structuring

Industry Keywords

Enterprise SoftwareDeveloper ProductsGenerative AIMarket InsightsCustomer EvidenceFDE LearningsProduct AdoptionValue-Realization MeasuresTechnical FeasibilityScalability

About the role

Key responsibilities & impact

Develop a deep understanding of customer and developer needs through direct discovery, quantitative and qualitative analysis, product data, FDE learnings, and market insights
Structure customer problems, form and test hypotheses, and quantify and validate high-value product opportunities
Define product outcomes and roadmaps, translating recurring customer and FDE needs into reusable capabilities
Align cross-functional partners around priorities and trade-offs
Own and prioritize products from concept through launch and adoption
Partner closely with Engineering to drive product decisions and alignment while balancing customer value, developer experience, technical feasibility, scalability, speed, risk, and cost
Partner with FDE and internal customers to drive adoption, validate value, and identify opportunities for broader reuse
Define success metrics and value-realization measures
Use product data, experimentation, and customer evidence to evaluate outcomes and continuously improve product decisions and roadmaps

Requirements

What you’ll need

5+ years of product management experience building enterprise software, platforms, developer products, or AI/ML and Generative AI products
Demonstrated experience taking technical products from concept through launch, adoption, and iteration
Strong analytical and product judgment
Ability to structure customer problems, test hypotheses, and translate quantitative and qualitative evidence into product decisions and measurable outcomes
Strong understanding of AI/ML and Generative AI products, technologies, and application architectures
Technical fluency to partner effectively with Engineering and Data Science
Ability to translate customer needs into scalable products and capabilities with technical and cross-functional teams
Strong communication and stakeholder influence skills
Employment eligibility to work with American Express in the United States is required
American Express will not pursue visa sponsorship for these positions

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities