Senior Associate – Digital Product Management

American Express

. Translate business needs and stakeholder inputs into clear requirements and actionable onboarding solutions .

Posted 9/16/2026full-timeNew York City • New York • United StatesSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business analysis and onboarding processes, with a strong focus on translating requirements into actionable solutions. Proficient in collaborating with cross-functional teams to enhance risk management and customer experience through process improvements.

Highest-signal resume keywords

Business AnalysisOnboarding SolutionsAgile MethodologiesProcess ImprovementStakeholder Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Requirements GatheringProcess Flow DocumentationUser Story DevelopmentAcceptance Criteria DefinitionData AnalysisPerformance MeasurementRisk ManagementTesting CoordinationProject TrackingCustomer Journey Mapping

Soft Skills

Relationship BuildingInfluencing SkillsProblem-SolvingAttention to DetailEffective Communication

Tools & Technologies

Scaled Agile Framework (SAFe)Decisioning SystemsOnboarding Platforms

Industry Keywords

Financial ServicesCredit RiskNew Account OnboardingOperational Workflow Improvements

About the role

Key responsibilities & impact

Translate business needs and stakeholder inputs into clear requirements and actionable onboarding solutions
Collaborate with cross-functional partners across Credit and Fraud Risk, Product, Technology, Operations, EAPP, and related teams to support onboarding initiatives and future-state process improvements
Capture, analyze, and document business requirements, process flows, user stories, and acceptance criteria
Support requirement readiness for development, initial solution design discussions, prioritization, and dependency tracking
Help enhance end-to-end onboarding processes that support risk management decisions while improving efficiency, scalability, and customer experience
Partner closely with Risk Capabilities and Technology teams to support deployment of onboarding enhancements and next-generation capabilities
Coordinate and support testing activities including UAT, end-to-end, and regression testing
Track project status, risks, action items, and key milestones, and provide updates to stakeholders and leadership
Perform ad hoc analysis and reporting to support capability development, performance measurement, and process improvement

Requirements

What you’ll need

2+ Years of experience in business analysis, product support, onboarding, risk, operations, or process improvement roles
Bachelor's Degree Required
Strong understanding of business processes and ability to gather, organize, and translate requirements into clear documentation
Ability to build strong relationships, work effectively across cross-functional teams, and influence partners to drive progress
Strong written and verbal communication skills with the ability to interact effectively with stakeholders at multiple levels
Analytical mindset with strong problem-solving skills and attention to detail
Experience supporting initiatives in Agile or similar delivery environments
Ability to manage multiple priorities in a fast-paced environment
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions
Preferred: advanced degree in Business, Finance, Engineering, Statistics, Computer Science or related field
Preferred: experience in financial services, new account onboarding, or credit/risk-related processes
Preferred: familiarity with customer journey mapping, process design, and operational workflow improvements
Preferred: understanding of Scaled Agile (SAFe) principles and backlog or requirement management
Preferred: knowledge of credit risk policies, credit bureau processes, decisioning systems, or onboarding platforms

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities