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Senior Associate – Tech Ops Engineering
American Express. Monitor the performance and availability of technology systems and applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring and maintaining technology systems, including network infrastructure and cloud services, while providing advanced technical support and implementing best practices for system performance and security.
Highest-signal resume keywords
Network ConfigurationSystem AdministrationCloud Platform ExperienceScripting LanguagesTechnical Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System UpgradesIncident ManagementTroubleshootingAutomation ToolsNetwork ProtocolsCloud AdministrationPerformance MonitoringRoot Cause AnalysisDocumentationTechnology Operations
Soft Skills
CollaborationProblem-SolvingCommunication
Tools & Technologies
AWSAzureGoogle CloudPowerShellPython
Certifications & Qualifications
CompTIA A+CompTIA Network+CompTIA Security+
Industry Keywords
Technology OperationsSite Reliability EngineeringIT Asset ManagementFinancial Services
Tech Stack
Tools & technologiesAWSAzureCloudPython
About the role
Key responsibilities & impact- Monitor the performance and availability of technology systems and applications
- Implement system upgrades, updates, and backups to maintain hardware and software systems
- Manage and resolve service requests and incidents by identifying, diagnosing, and resolving system issues
- Provide advanced technical support to end-users for hardware, software, and network-related issues
- Set up and configure new hardware and software with guidance
- Manage and maintain network infrastructure and mitigate potential incidents impacting network operations
- Monitor network performance, troubleshoot connectivity issues, and support network security measures
- Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps
- Generate reports on system performance, incidents, and resolutions
- Complete technology projects and initiatives and support development of operational policies and procedures
- Identify areas for improvement with guidance from peers and leaders
- Collaborate with product and business teams to align technology initiatives with business objectives
- Implement resiliency standards, tooling, and best practices
- Review incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures
Requirements
What you’ll need- Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
- Knowledge of network protocols and technologies
- Knowledge of scripting languages such as PowerShell and Python for automation tasks
- Experience in technology operations, cloud administration, IT asset management, automation tools and/or Site Reliability Engineering in a technology or financial services organization
- Experience in system administration, network configuration, and troubleshooting
- Experience in technology operations work
- Experience managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services
- Experience with cloud platforms such as AWS, Azure, or Google Cloud
- CompTIA A+, Network+, Security+, or public cloud certification is a plus
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities