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Senior Associate – Technology Operations Engineering
American Express. Support complex enterprise applications, platforms, and operational tooling across Mainframe and Distributed environments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing scalable software solutions using Java, Python, COBOL, and REXX, while applying SRE principles and operational excellence practices. Proficient in cloud infrastructure, hybrid architectures, and automation technologies to enhance operational efficiency and security.
Highest-signal resume keywords
Java DevelopmentPython ScriptingMainframe TechnologiesCloud InfrastructureAutomation Solutions
ATS Keywords
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Hard Skills
JavaPythonCOBOLREXXJCLSQLDB2AWSAzureGCP
Soft Skills
CollaborationProblem-SolvingCommunication
Tools & Technologies
AnsibleJenkinsSplunkDynatraceAppDynamicsControl-MMQELKUrbanCode DeployPowerShell
Industry Keywords
SRE PrinciplesIncident ManagementOperational MetricsDisaster RecoveryCloud Security
Tech Stack
Tools & technologiesAnsibleAWSAzureCloudDistributed SystemsGoogle Cloud PlatformJavaJenkinsMavenNoSQLPostgresPythonRedisSplunkSQL
About the role
Key responsibilities & impact- Support complex enterprise applications, platforms, and operational tooling across Mainframe and Distributed environments
- Design, develop, prototype, code, test, and implement scalable software solutions using Java, Python, COBOL, REXX, JCL, SQL, and related frameworks
- Participate in change management reviews, root cause analysis, and troubleshooting of complex technical issues
- Design and implement automation solutions that improve platform resiliency, operational efficiency, and security
- Apply incident, problem, and change management practices for application production support
- Contribute to runtime-system roadmaps covering reliability, scalability, availability, recoverability, and performance
- Establish and improve KPIs, SLOs, MTTR, MTBF, and operational metrics
- Diagnose and resolve production incidents, batch failures, application outages, performance bottlenecks, and infrastructure issues
- Apply SRE principles and operational excellence practices
- Support disaster recovery, high availability, workload management, capacity planning, and business continuity
- Implement and support hybrid Mainframe and Cloud/Distributed architectures, modernization, API enablement, and enterprise integration
- Develop and support integrations using APIs, MQ, Connect:Direct, event-driven architectures, and batch and real-time data integration
- Automate operations, deployments, monitoring, reporting, and remediation using REXX, Python, Bash, Ansible, Jenkins, and related technologies
- Implement monitoring, observability, logging, and analytics using Splunk, OMEGAMON, RMF/SMF, Sysview, MainView, Dynatrace, AppDynamics, ELK, or equivalent tools
- Analyze operational trends and drive continuous improvement in reliability, performance, security, operational maturity, and customer experience
- Understand CI/CD and DevOps practices using Git, Jenkins, Maven, DBB, Endevor, Changeman, ISPW, UrbanCode Deploy, or equivalent platforms
- Apply enterprise security, compliance, audit, access management, and cloud security controls
- Ensure solutions meet availability, scalability, performance, security, recoverability, and maintainability requirements
- Collaborate with product managers, architects, engineering, infrastructure, and business stakeholders
- Translate technical concepts, risks, and recommendations into business-relevant outcomes
- Work across cross-functional and geographically distributed teams to deliver enterprise technology solutions
Requirements
What you’ll need- Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
- 5+ years of mainframe experience and knowledge
- Work experience in software engineering, app support, infrastructure operations, or runtime engineering
- Working understanding of cloud infrastructure, distributed systems, and containerization technologies
- Familiarity with monitoring and logging tools and incident management best practices
- Experience in JCL, COBOL, and DB2 preferred
- Exposure to Control-M or similar scheduling tools, IBM mainframe utilities, SORT utilities, File Aid, Abend Aid, SPUFI, QMF, and BMC's Apptune or similar preferred
- Solid programming and scripting skills using Python, Ezytrieve, and REXX
- Knowledge of PowerShell and Python for automation
- Experience in technology operations
- Hands-on experience with relational and NoSQL databases including DB2, Redis, Postgres, and Couchbase
- Experience with AWS, Azure, or Google Cloud
- Support and optimization experience with IBM mainframe technologies including z/OS, JES2/JES3, TSO/ISPF, SDSF, JCL, DB2 for z/OS, IMS, VSAM, MQ, CICS, RACF, and related tools
- Knowledge of cloud platforms AWS, GCP, or general cloud fundamentals
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities