Senior Associate – UX Writer

American Express

. With limited guidance, contributes to the development of product content for servicing journeys .

Posted 10/14/2026full-timeNew York City • New York • United StatesSenior💰 $89,250 - $150,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in UX Writing, Content Strategy, and Brand Strategy while effectively collaborating with cross-functional teams to enhance user experience. Proficient in Copywriting, Information Architecture, and Accessibility Design to create consistent and engaging content across various platforms.

Highest-signal resume keywords

UX WritingContent StrategyCopywritingAccessibility DesignBrand Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content LocalizationInformation ArchitectureUser TestingWeb DesignMobile Design

Soft Skills

Strategic ThinkingCollaborationProblem SolvingPositive AttitudeStrong Work Ethic

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Product StrategyUser ExperienceContent DevelopmentEditingProofreading

About the role

Key responsibilities & impact

With limited guidance, contributes to the development of product content for servicing journeys
Identifies and proposes opportunities to develop or enhance content with guidance by senior colleagues
Consolidates insights from cross-functional teams to help craft a seamless and intuitive user experience
Applies writing guidelines and standards to drive consistency in content
Proofreads and edits provided content for accuracy, grammar, and style/tone
Works closely with designers, researchers, product managers, and engineers to create the voice of American Express across web, mobile, and partner-led channels

Requirements

What you’ll need

Has at least 2 years of experience
Is more of a strategic thinker, less of a blank-filler
Clearly articulates how copy addresses objectives and solves problems
Is a champion for collaboration, early and often
Advocates for the user
Pivots quickly and supports a number of projects simultaneously
Exudes positivity, requires minimal supervision, and has a strong work ethic
Is an ambassador for UX writing
Accessibility Design
Brand Strategy
Content Localization
Content Strategy
Copywriting
Information Architecture
Product Strategy
User Testing
Web Design
Mobile Design
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.
Bachelor's Degree

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities