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Senior Manager – Audit Practices, Product Change Enablement
American Express. Lead end-to-end audit practices and product organizational change management activities for significant new capabilities, feature enhancements, and product releases .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading change management initiatives and coordinating complex product launches, ensuring successful user adoption and stakeholder engagement. Proficient in developing comprehensive change management plans and maintaining visibility into project readiness and implementation risks.
Highest-signal resume keywords
Change ManagementProduct ManagementProgram ManagementCommunication SkillsMicrosoft Office Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product DevelopmentChange Management PlansReadiness AssessmentsExecutive ReportingRelease CommunicationsComplex Product LaunchesCapability Implementations
Soft Skills
Collaboration SkillsOrganizational SkillsInfluencing DecisionsDriving ConsensusSimplifying Complex Ideas
Industry Keywords
Audit PracticesCross-Functional TeamsStakeholder EngagementImplementation MilestonesRisk Management
About the role
Key responsibilities & impact- Lead end-to-end audit practices and product organizational change management activities for significant new capabilities, feature enhancements, and product releases
- Develop and execute comprehensive change management plans supporting successful product launches and user adoption
- Assess business, operational, customer, and colleague impacts of proposed audit practices and product changes
- Establish structured processes to manage change readiness, dependencies, risks, and implementation milestones
- Coordinate cross-functional release activities for phased rollouts, pilot launches, and broader capability deployments
- Develop, coordinate, and launch release communications tailored to impacted audit teams and IAG leadership
- Maintain visibility into upcoming releases, readiness status, key dependencies, and implementation risks
- Lead or assist with third-party and AI governance and project management activities on significant audit practices and product change efforts
- Support the vision, strategy, and roadmap for transitioning IAG and non-IAG stakeholders to Optro, iterating on Tempus, and transforming IAG methodology and procedures into a digital product
Requirements
What you’ll need- 5+ years of experience in product development, product management, change management, program/project management, or related disciplines for Manager position
- Bachelor's degree in business, Product Management, Technology, or related field, or equivalent professional experience
- Demonstrated experience coordinating complex product launches, feature releases, or capability implementations
- Experience developing change management plans, readiness assessments, executive reporting, and release communications
- Excellent communication, organization, and collaboration skills
- Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, drive consensus, and deliver on shared objectives
- Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence
- Proficient in Microsoft Office suite
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities