Senior Manager – Client Management

American Express

. Develop innovative partnerships and negotiate profitable deal structures, value levers, pricing scenarios, and contractual terms that balance client objectives with American Express economics.

Posted 9/23/2026full-timeNew York City • New York • United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in relationship management, consultative selling, and strategic negotiation to drive revenue growth and profitability. Capable of leading cross-functional initiatives and developing innovative client solutions that align with business objectives.

Highest-signal resume keywords

Relationship ManagementConsultative SellingNegotiation of Commercial AgreementsStrategic Financial AnalysisCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

B2B ProgramsB2C ProgramsCard Acceptance EconomicsFinancial Statements AnalysisClient Economics

Soft Skills

Executive PresenceCommunication SkillsInfluencing Decision-MakingCreativityCuriosity

Industry Keywords

Strategic PartnershipsMarketing InitiativesProfitability LeversClient SolutionsComplex Stakeholder Environments

About the role

Key responsibilities & impact

Develop innovative partnerships and negotiate profitable deal structures, value levers, pricing scenarios, and contractual terms that balance client objectives with American Express economics.
Build, cultivate, and expand senior-level relationships with merchants and across American Express, serving as a trusted advisor and identifying solutions that strengthen partnerships and drive mutual growth.
Drive charge volume growth, revenue, share, and profitability by understanding each merchant's business and strategic priorities and connecting those needs with American Express products, capabilities, and services.
Develop and execute client strategies to increase spend and share on American Express through innovative partnerships, marketing initiatives, products, and other value-added solutions.
Own the economics and profitability of assigned client relationships, optimizing financial performance while developing and executing long-term strategic growth plans.
Lead complex cross-functional initiatives with Strategic Partnerships, Marketing, Finance, Pricing, Risk, Operations, Compliance, and Legal to deliver integrated client solutions.

Requirements

What you’ll need

Experienced relationship manager with a proven ability to build and deepen complex client relationships, identify client needs, sell B2C and B2B programs and initiatives, and uncover new opportunities to grow revenue and share.
Demonstrated experience negotiating complex commercial agreements, with an understanding of card acceptance economics, profitability levers, financial statements, and client economics.
Proven consultative selling skills, with the ability to translate client needs into compelling solutions, close deals, and deliver measurable results.
Strong executive presence and communication skills, both internally and externally, with the ability to lead senior-level discussions, navigate complex stakeholder environments, and influence decision-making.
Strong strategic, financial, and analytical capabilities, with the ability to assess business opportunities, develop recommendations, and balance growth with profitability.
Demonstrated curiosity, creativity, and initiative to generate ideas, identify new business opportunities, solve complex challenges, and develop differentiated client solutions.
Ability to influence without direct authority and collaborate effectively across a highly matrixed organization to mobilize resources and deliver against client and business priorities.
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities