Senior Manager – Client Management

American Express

. Own a portfolio of strategic merchant relationships and serve as the primary point of accountability for partnership health and growth .

Posted 9/23/2026full-timePittsburgh • Pennsylvania • United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and consultative sales, with a strong focus on building senior-level client relationships and driving business growth through B2B payment solutions. Possesses analytical acumen to evaluate business opportunities and enhance client engagement.

Highest-signal resume keywords

Strategic Account ManagementConsultative SalesB2B Payment SolutionsClient Relationship ManagementAnalytical Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business DevelopmentPayment AutomationAccounts ReceivableAccounts PayableWorking Capital ManagementMarket InsightsPortfolio ManagementRevenue OptimizationClient Performance EvaluationValue-Added Products Commercialization

Soft Skills

Strong CommunicationNegotiation SkillsPresentation SkillsInfluencing SkillsRelationship Management

Industry Keywords

FintechMerchant AcquiringCommercial PaymentsB2B CommerceStakeholder Engagement

About the role

Key responsibilities & impact

Own a portfolio of strategic merchant relationships and serve as the primary point of accountability for partnership health and growth
Develop and execute account strategies aligned to client objectives and American Express priorities
Maintain deep knowledge of clients’ business models, operating environments, growth initiatives, and industry trends
Build and strengthen relationships across Finance, Treasury, Procurement, Operations, Marketing, and Executive leadership teams
Expand stakeholder networks and increase engagement with key decision-makers and influencers
Serve as a trusted advisor through market insights, industry expertise, and strategic recommendations
Drive portfolio growth through B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services
Identify, develop, and execute opportunities that increase client engagement and business value
Lead consultative sales conversations and align American Express capabilities with strategic priorities
Secure Payment Decisioning opportunities when appropriate
Maintain a robust growth-opportunity pipeline and execute account plans
Represent the client voice internally to influence product development, service enhancements, and business priorities
Partner with internal stakeholders to deliver client solutions and strengthen long-term partnerships
Provide consultation on payments innovation, process optimization, and industry developments
Collaborate with Product, Marketing, Pricing, Risk, Legal, Commercial, and Merchant Services teams
Lead internal alignment around growth opportunities and key client initiatives
Monitor portfolio performance and identify opportunities to improve revenue, engagement, retention, and client value
Maintain awareness of client risks, competitive threats, and emerging market dynamics
Deliver portfolio objectives while ensuring strong relationship health and long-term partnership value

Requirements

What you’ll need

5-8 years of experience in strategic account management, client management, consultative sales, business development, or related commercial roles
Proven ability to build and manage senior-level client relationships
Strong consultative selling and relationship management skills with demonstrated success driving business growth
Ability to identify client needs and translate them into actionable business opportunities
Strong communication, negotiation, presentation, and influencing skills
Experience collaborating across matrixed organizations
Analytical and financial acumen with the ability to evaluate business opportunities and client performance
Ability to manage multiple priorities and drive outcomes in a complex environment
Expected to reside within a reasonable commuting distance (typically 25-35 miles) of an approved primary or secondary metropolitan area associated with the territory
Expected to regularly travel throughout the territory for in-person client meetings, prospecting activities, and relationship management
Experience within payments, fintech, merchant acquiring, commercial payments, or B2B commerce
Knowledge of accounts receivable, accounts payable, working capital, payment automation, or B2B payment solutions
Experience working with enterprise or strategic clients
Experience commercializing value-added products and services
Employment eligibility to work with American Express in the United States is required; visa sponsorship will not be pursued

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities