Senior Manager – Client Management

American Express

. Own a portfolio of strategic merchant relationships and remain accountable for partnership health and growth .

Posted 9/23/2026full-timeNorth Syracuse • New York • United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and consultative sales, with a strong focus on building senior-level client relationships and driving business growth through B2B payment solutions. Possesses analytical and financial acumen to evaluate business opportunities and enhance client engagement.

Highest-signal resume keywords

Strategic Account ManagementConsultative SalesClient Relationship ManagementB2B Payment SolutionsAnalytical Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business DevelopmentPayment AutomationAccounts ReceivableAccounts PayableFinancial Acumen

Soft Skills

Strong CommunicationNegotiation SkillsPresentation SkillsInfluencing SkillsRelationship Management

Industry Keywords

PaymentsFintechMerchant AcquiringCommercial PaymentsB2B Commerce

About the role

Key responsibilities & impact

Own a portfolio of strategic merchant relationships and remain accountable for partnership health and growth
Develop and execute account strategies aligned with client objectives and American Express priorities
Maintain knowledge of clients’ business models, operating environments, growth initiatives, and industry trends
Build and strengthen relationships across Finance, Treasury, Procurement, Operations, Marketing, and Executive leadership teams
Expand stakeholder networks and engagement with key decision-makers and influencers
Serve as a trusted advisor through market insights, industry expertise, and strategic recommendations
Drive portfolio growth through B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services
Identify, develop, and execute opportunities that increase client engagement and business value
Lead consultative sales conversations and align American Express capabilities with strategic priorities
Identify opportunities from client and internal growth triggers and accelerate commercial outcomes
Secure Payment Decisioning opportunities when appropriate
Maintain a growth-opportunity pipeline and execute account plans
Represent the client voice internally to influence product development, service enhancements, and business priorities
Partner with internal stakeholders to deliver client solutions and strengthen partnerships
Provide consultation on payments innovation, process optimization, and industry developments
Collaborate with Product, Marketing, Pricing, Risk, Legal, Commercial, and Merchant Services teams
Lead internal alignment around growth opportunities and client initiatives
Monitor portfolio performance and improve revenue, engagement, retention, and client value
Track client risks, competitive threats, and emerging market dynamics
Deliver portfolio objectives while maintaining relationship health and long-term partnership value

Requirements

What you’ll need

5-8 years of experience in strategic account management, client management, consultative sales, business development, or related commercial roles
Proven ability to build and manage senior-level client relationships
Strong consultative selling and relationship management skills with demonstrated success driving business growth
Ability to identify client needs and translate them into actionable business opportunities
Strong communication, negotiation, presentation, and influencing skills
Experience collaborating across matrixed organizations
Analytical and financial acumen with the ability to evaluate business opportunities and client performance
Ability to manage multiple priorities and drive outcomes in a complex environment
Expected to reside within a reasonable commuting distance, typically 25-35 miles, of an approved metropolitan area associated with the geographic sales territory
Expected to regularly travel throughout the territory for in-person client meetings, prospecting activities, and relationship management
Preferred: Experience within payments, fintech, merchant acquiring, commercial payments, or B2B commerce
Preferred: Knowledge of accounts receivable, accounts payable, working capital, payment automation, or B2B payment solutions
Preferred: Experience working with enterprise or strategic clients
Preferred: Experience commercializing value-added products and services
Employment eligibility to work with American Express in the U.S. is required; visa sponsorship will not be pursued

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities