Senior Manager – Client Management

American Express

. Act as General Manager and key American Express representative, including P&L ownership of a portfolio .

Posted 10/20/2026full-timeNew York City • New York • United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing global merchant account relationships and developing strategic partnerships to drive profitability and engagement. Proven ability to influence decision-making, deliver results, and present complex data in executive-ready formats.

Highest-signal resume keywords

P&L OwnershipAccount Strategy DevelopmentNegotiation SkillsProject ManagementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisContract NegotiationStrategic PlanningRevenue Growth StrategiesOperational Issue Resolution

Soft Skills

Influencing Without AuthorityCommunication SkillsAttention to DetailRelationship ManagementPrioritization

Industry Keywords

Merchant Portfolio ManagementAmerican ExpressInternational MarketsAirline Industry ExperienceMarketing Funds Optimization

About the role

Key responsibilities & impact

Act as General Manager and key American Express representative, including P&L ownership of a portfolio
Manage end-to-end global merchant account relationships and day-to-day marketing, operations, and reporting requests/inquiries
Develop holistic account strategies that deepen American Express profitability, relevance, and engagement with strategic partnerships
Develop and drive annual account strategy at local and global levels
Partner with Pricing, Legal, Servicing, Marketing, Finance, Risk, and Network Operations to negotiate contract renewals and lead merchant relationships
Optimize contractual Marketing Funds to support charge volume growth and welcomed acceptance
Identify and build a pipeline of charge volume growth opportunities to increase profitability/contribution margin and merchant satisfaction
Partner across the network, Consumer, Global Commercial Services, and other organizational areas to identify and sell-in partnership growth opportunities
Deliver quantifiable scorecard goals by leveraging American Express assets to drive revenue while meeting merchant needs

Requirements

What you’ll need

Proven experience managing external partners/clients
Prior negotiations experience is a plus
Proven ability to influence and drive decision making without formal authority and knowing when to elevate issues and opportunities
Experience translating complex data and business insights into concise, executive-ready presentations with clear strategic narratives and actionable recommendations
Strong project management, attention to detail, and seamless follow-through
Experience leading and resolving operational issues for a merchant portfolio in partnership with key internal stakeholders
Excellent oral and written communication skills
Ability to prioritize and manage multiple priorities
Strong analytical and problem-solving skills and ability to navigate ambiguity
Demonstrated track record of driving results and entrepreneurial approach to business
Proven ability to build, manage, influence, and deepen relationships across all levels and business units
Ability to synthesize industry, merchant, and stakeholder input into executive-level presentations
Experience working in or with international markets is valued
Airline industry experience is a plus
Approximately 10% travel
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities