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Senior Manager – Client Management
American Express. Own a portfolio of strategic merchant relationships and serve as the primary point of accountability for partnership health and growth .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management and consultative sales, with a strong focus on building senior-level client relationships and driving business growth through B2B payment solutions. Possesses analytical acumen to evaluate client performance and identify actionable business opportunities.
Highest-signal resume keywords
Strategic Account ManagementConsultative SalesClient Relationship ManagementB2B Payment SolutionsAnalytical Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business DevelopmentClient ManagementPayment AutomationAccounts ReceivableAccounts PayableWorking CapitalMarket InsightsPortfolio ManagementRevenue GrowthProcess Optimization
Soft Skills
Communication SkillsNegotiation SkillsPresentation SkillsInfluencing SkillsRelationship Management
Industry Keywords
PaymentsFintechMerchant AcquiringCommercial PaymentsB2B Commerce
About the role
Key responsibilities & impact- Own a portfolio of strategic merchant relationships and serve as the primary point of accountability for partnership health and growth
- Develop and execute account strategies aligned to client objectives and American Express priorities
- Maintain deep understanding of clients’ business models, operating environments, growth initiatives, and industry trends
- Build and strengthen relationships across Finance, Treasury, Procurement, Operations, Marketing, and Executive leadership teams
- Serve as a trusted advisor by bringing market insights, industry expertise, and strategic recommendations to clients
- Drive portfolio growth through B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services
- Identify, develop, and execute opportunities that increase client engagement and measurable business value
- Lead consultative sales conversations and align American Express capabilities to strategic business priorities
- Secure Payment Decisioning opportunities when appropriate
- Maintain a robust pipeline of growth opportunities and execute account plans
- Represent the voice of the client internally to influence product development, service enhancements, and business priorities
- Partner with internal stakeholders to deliver solutions addressing client needs
- Provide consultation on payments innovation, process optimization, and industry developments
- Collaborate with Product, Marketing, Pricing, Risk, Legal, Commercial, and Merchant Services teams
- Lead internal alignment around growth opportunities and key client initiatives
- Monitor portfolio performance and identify opportunities to improve revenue, engagement, retention, and client value
- Maintain awareness of client risks, competitive threats, and emerging market dynamics
- Deliver against portfolio objectives while ensuring strong relationship health and long-term partnership value
Requirements
What you’ll need- 5-8 years of experience in strategic account management, client management, consultative sales, business development, or related commercial roles
- Proven ability to build and manage senior-level client relationships
- Strong consultative selling and relationship management skills with demonstrated success driving business growth
- Ability to identify client needs and translate them into actionable business opportunities
- Strong communication, negotiation, presentation, and influencing skills
- Experience collaborating across matrixed organizations
- Analytical and financial acumen with the ability to evaluate business opportunities and client performance
- Ability to manage multiple priorities and drive outcomes in a complex environment
- Expected to reside within a reasonable commuting distance, typically 25-35 miles, of an approved primary or secondary metropolitan area associated with the geographic sales territory
- Expected to regularly travel throughout the territory for in-person client meetings, prospecting activities, and relationship management
- Employment eligibility to work with American Express in the United States; American Express will not pursue visa sponsorship
- Preferred: experience within payments, fintech, merchant acquiring, commercial payments, or B2B commerce
- Preferred: knowledge of accounts receivable, accounts payable, working capital, payment automation, or B2B payment solutions
- Preferred: experience working with enterprise or strategic clients
- Preferred: experience commercializing value-added products and services
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- Flexible work through the Amex Flex enterprise working model