Senior Manager – Client Management

American Express

. Develop innovative partnerships and negotiate profitable deal structures, value levers, pricing scenarios, and contractual terms .

Posted 9/23/2026full-timeNew York City • New York • United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and managing strategic partnerships, negotiating complex agreements, and driving revenue growth through innovative solutions. Possesses strong analytical, financial, and communication skills to effectively influence stakeholders and optimize client relationships.

Highest-signal resume keywords

Relationship ManagementNegotiation SkillsConsultative SellingStrategic Financial AnalysisCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial Agreement NegotiationCard Acceptance EconomicsFinancial Statement AnalysisClient Economics UnderstandingRevenue Growth Strategies

Soft Skills

Executive PresenceCommunication SkillsInfluencing Without AuthorityCreativityCuriosity

Industry Keywords

B2B ProgramsB2C ProgramsStrategic PartnershipsProfitability LeversStakeholder Management

About the role

Key responsibilities & impact

Develop innovative partnerships and negotiate profitable deal structures, value levers, pricing scenarios, and contractual terms
Build, cultivate, and expand senior-level relationships with merchants and across American Express
Serve as a trusted advisor and identify solutions that strengthen partnerships and drive mutual growth
Drive charge volume growth, revenue, share, and profitability
Understand each merchant’s business and strategic priorities and connect them with American Express products, capabilities, and services
Develop and execute client strategies to increase spend and share on American Express
Create innovative partnerships, marketing initiatives, products, and value-added solutions
Own the economics and profitability of assigned client relationships
Optimize financial performance and execute long-term strategic growth plans
Lead complex cross-functional initiatives with Strategic Partnerships, Marketing, Finance, Pricing, Risk, Operations, Compliance, and Legal

Requirements

What you’ll need

Experienced relationship manager with a proven ability to build and deepen complex client relationships
Ability to identify client needs, sell B2C and B2B programs and initiatives, and uncover new opportunities to grow revenue and share
Demonstrated experience negotiating complex commercial agreements
Understanding of card acceptance economics, profitability levers, financial statements, and client economics
Proven consultative selling skills and ability to translate client needs into compelling solutions, close deals, and deliver measurable results
Strong executive presence and communication skills, internally and externally
Ability to lead senior-level discussions, navigate complex stakeholder environments, and influence decision-making
Strong strategic, financial, and analytical capabilities
Ability to assess business opportunities, develop recommendations, and balance growth with profitability
Curiosity, creativity, and initiative to generate ideas and solve complex challenges
Ability to influence without direct authority and collaborate across a highly matrixed organization
Employment eligibility to work with American Express in the U.S.; visa sponsorship will not be pursued

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities