Senior Manager – Control Management Issues, Events and Remediations

American Express

. Support end-to-end process management for issues, operational risk events, and remediations, including capture, assessment, enhancement, and resolution .

Posted 9/15/2026full-timeCharlotte • Arizona • United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational risk management, including process governance, issue resolution, and compliance oversight. Proficient in analyzing data trends and providing actionable insights to enhance operational risk practices.

Highest-signal resume keywords

Operational Risk ManagementProcess GovernanceData AnalysisProject ManagementRoot Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Risk Lifecycle ActivitiesRemediation ProcessesQuality AssuranceDocumentation ReviewTrend Analysis

Soft Skills

Communication SkillsInterpersonal SkillsAnalytical SkillsProblem-Solving Skills

Certifications & Qualifications

Advanced DegreesCertifications in Risk Management

Industry Keywords

Financial ServicesComplianceOperational StandardsRisk Management

About the role

Key responsibilities & impact

Support end-to-end process management for issues, operational risk events, and remediations, including capture, assessment, enhancement, and resolution
Influence Business Unit teams that own and action issues, operational risk events, and remediations
Track records' progress and validate resolution efficacy
Communicate status updates to stakeholders and collaborate with Operational Risk Management teams
Perform quality assurance on documentation and maintain records to ensure transparency and accountability
Analyze issue and event trends to identify systemic risks or control weaknesses within Business Unit processes
Provide guidance on control enhancements and perform sample testing to ensure complete and effective resolution
Liaise with business unit partners and compliance colleagues to facilitate issue, event, and remediation resolution
Embed accountability and integrate lessons learned into future Operational Risk Management practices
Review and advise on detailed reports covering status, trends, and outcomes for senior management and governance committees
Support sharing insights, better practices, and themes across the enterprise

Requirements

What you’ll need

4+ years of experience in operational risk management, such as within Risk and/or Internal Audit
Understanding of critical operational risk management lifecycle activities
Excellent project management, communication, and interpersonal skills
Experience in process governance aligned with policies, regulatory frameworks, and/or operational standards
Robust analytical and problem-solving skills
Ability to analyze data, identify trends, and evaluate risk scenarios effectively
Bachelor's degree in Finance, Business, Risk Management, or a related field is preferred
Advanced degrees or certifications are advantageous
Experience in scoping, prioritizing, and supporting remediation of operational and compliance-related issues, operational risk events, and remediations
Experience managing investigations and conducting root cause analysis
Experience overseeing remediation processes for operational risk issues and events
Experience reviewing documentation and maintaining records of operational risk issues, events, and remediations
Experience overseeing issue, event, and remediation resolution processes
Experience in the financial services industry is preferred
Employment eligibility to work with American Express in the United States is required; visa sponsorship is not available

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities