Senior Manager, Customer Success, Sales & Success – Ads and Amex Offers

American Express

. Lead strategic partnerships with merchants, focusing on engaging new partners and driving revenue growth through Amex Offers/Ads .

Posted 10/23/2026full-timeNew York City • New York • United StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic partnership management and consultative sales, with a strong focus on revenue growth through effective communication and relationship-building with C-Suite executives. Proficient in project management, data analysis, and delivering actionable insights to enhance merchant engagement and advertising opportunities.

Highest-signal resume keywords

Strategic Partnership ManagementConsultative Sales ApproachMedia Sales ExperienceProject Management SkillsQuantitative Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Proposal DevelopmentRevenue Growth StrategiesData AnalysisPresentation SkillsProject PlanningClient Relationship ManagementAdvertising Opportunity IdentificationPipeline ManagementMarket ExpertiseProblem Solving

Soft Skills

Strong Communication SkillsExecutive PresenceAttention to DetailMultitasking AbilityRelationship Building

Industry Keywords

Merchant AdvertisersDigital AdvertisingAmex OffersC-Suite RelationshipsConsultative SellingCommercial OutcomesClient SuccessAdvertising EngagementsSales GoalsInternal and External Collaboration

About the role

Key responsibilities & impact

Lead strategic partnerships with merchants, focusing on engaging new partners and driving revenue growth through Amex Offers/Ads
Build an active pipeline of opportunities and deliver compelling sales proposals using consultative selling
Assess merchant needs while leveraging industry and marketplace expertise
Cultivate a robust network and multi-level C-Suite relationships with merchant advertisers
Own end-to-end marketing and insights project planning, delivery, and measurement
Develop and deliver presentations to executives at merchant partners
Utilize digital and media ad sales experience to identify and pursue new advertising opportunities
Expand the merchant advertiser portfolio and maximize revenue from Amex Offers/Ads engagements
Collaborate across internal and external teams and business partners

Requirements

What you’ll need

Strong partner management and/or customer success experience, including a track record of success in nurturing existing relationships with internal and external clients that drive commercial outcomes
Strategic thinker with a consultative sales approach
Experience meeting and exceeding sales goals while managing an active pipeline of existing partners
Strong communication skills and executive presence with the ability to probe/diagnose merchant needs and propose real-time customized solutions across all levels of the organization, internally and externally
Effective quantitative skills that enable the analysis of data sets and generation of actionable recommendations with measurable value
Experience translating complex, technical information to a non-technical audience and confidently present to senior management both inside and outside the company
Strong problem solving, project management, analytical and presentation skills
Ability to multitask and prioritize across a portfolio of clients and projects, with high attention to detail
Prior experience in media sales or digital advertising
Employment eligibility to work with American Express in the U.S. is required; the company will not pursue visa sponsorship for this position.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities