Senior Manager – Delivery Management

American Express

. Drive end-to-end delivery, system administration, and continuous optimization of enterprise AI SaaS platforms .

Posted 11/5/2026full-timePhoenix • Arizona • United StatesSenior💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving end-to-end delivery and administration of AI SaaS platforms, with a strong focus on stakeholder collaboration, performance monitoring, and innovative problem-solving. Proven ability to lead cross-functional teams and implement scalable solutions while adhering to security and governance standards.

Highest-signal resume keywords

AI SaaS Platform AdministrationAgile Management ToolsCross-Functional Team LeadershipPerformance Metrics TrackingStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationSoftware Design PrinciplesInfrastructure Design PrinciplesTechnical Solution DeliveryUser ProvisioningAccess ManagementIntegrationsChange ManagementIncident ResolutionContinuous Optimization

Soft Skills

Interpersonal CommunicationProblem-SolvingInfluencing TeamsClarifying ObjectivesDealing with Ambiguity

Tools & Technologies

JiraRallyAgileScrumAI Technologies

Certifications & Qualifications

PMI CertificationScrum Master Certification

Industry Keywords

Enterprise AISaaS PlatformsGovernance StandardsOperational ReadinessTechnology Adoption

About the role

Key responsibilities & impact

Drive end-to-end delivery, system administration, and continuous optimization of enterprise AI SaaS platforms
Partner with business, technology, security, and vendor stakeholders to define requirements, prioritize enhancements, and implement scalable AI-enabled solutions
Oversee AI SaaS platform administration, including configuration, user provisioning, access management, licensing, integrations, and maintenance in accordance with security and governance standards
Monitor platform performance, availability, usage, and adoption; coordinate incident resolution, system updates, and change management
Track milestones, performance metrics, risks, and dependencies; provide regular status reporting and resolve delivery impediments
Participate in solution design, technical discussions, testing, and deployment planning
Coordinate stakeholder engagements, operational readiness activities, and implementation plans
Navigate rapidly evolving AI technologies through innovative problem-solving and sound judgment
Champion technology adoption and organizational change through strategic partnerships and cross-functional collaboration
Lead and mentor Technology Delivery colleagues where applicable

Requirements

What you’ll need

Bachelor's degree in computer science, computer engineering, or other technical subject area, or equivalent work experience, is preferred
6+ years of hands-on technical experience across complex systems and platforms, with a proven track record of delivering scalable and high-impact solutions
Deep understanding of software and infrastructure design principles with a demonstrated track record of increasing responsibility
Demonstrated leadership and management experience in working with cross-functional, geographically dispersed teams on complex projects
Experience using Agile, Scrum, or other rapid application development team concepts to deliver technology solutions meeting customer expectations for timeliness and quality
Knowledge and experience using Agile management tools such as Jira, Rally or similar platforms
Excellent oral and written interpersonal abilities; ability to communicate across third parties and technical and business teams
Experience clarifying objectives, dealing with ambiguity or under-defined problems, advocating for simplification, and influencing teams
Ability to enable business capabilities through innovation
Proven willingness to learn new technologies
PMI and/or Scrum Master Certification is a plus
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities