Senior Manager – Detection Operations

American Express

. Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals .

Posted 10/14/2026full-timeUnited StatesSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud monitoring tools, insider threat detection, and case management systems, with a strong focus on operational performance and effective collaboration across cross-functional teams. Proven ability to analyze internal fraud incidents and mentor junior staff while maintaining compliance with regulatory requirements.

Highest-signal resume keywords

Fraud Monitoring ToolsInsider Threat DetectionCase Management SystemsFraud Operations ExperienceOperational KPIs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud MonitoringResearch QueriesAnalytical MethodsCase ManagementSLA ManagementExecutive ReportingFraud TypologiesRisk BehaviorsOperational PerformanceTrend Analysis

Soft Skills

Problem-SolvingOrganizational SkillsCollaborationInfluencingAttention to Detail

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Internal FraudFraud DetectionMonitoring ReportsQuality StandardsConfidentialityMulti-National CorporationGlobal OperationsCross-Functional TeamsContinuous ImprovementRisk Oversight

About the role

Key responsibilities & impact

Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals
Conduct initial assessments to determine credibility, severity, and appropriate escalation or referral paths
Prepare clear, well-documented alert summaries and supporting materials for referral to investigations
Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards
Identify trends, patterns, or emerging risks related to internal fraud or misconduct
Collaborate with cross-functional teams to ensure proper handling and resolution of referred alerts
Ensure strict confidentiality and objectivity when handling sensitive colleague-related matters
Support continuous improvement of fraud detection and referral processes
Ensure operational coverage, service-level adherence, and timely escalation of high-risk incidents
Support the VP of Detection, Reporting, and QA in operationalizing new rules, thresholds, and models into monitoring systems
Contribute to reporting on detection effectiveness and operational performance
Partner with investigations on case referrals and feedback loops to refine detection quality
Mentor junior staff

Requirements

What you’ll need

Bachelor's Degree
Deep understanding of fraud monitoring tools, insider threat detection, and case management systems
Prior experience executing research queries and utilizing query libraries
10+ years of experience in fraud operations, monitoring, or security operations
Ability to prioritize actions and focus on critical issues
Proven ability to maintain strong relationships in a complex multi-national corporation
Strong problem-solving ability using analytical methods to affect change
Effective organizational skills and attention to detail
Ability to collaborate and influence in a matrixed environment
Strong knowledge of internal fraud typologies and insider risk behaviors
Proven track record of managing global operations teams
Strong collaboration skills with Technology, CEG, Legal, and risk oversight functions
Experience with operational KPIs, back-office case and SLA management, and executive reporting
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities