Senior Manager – Digital Product Management

American Express

. Lead launches of capabilities, features, and products across card product and lending for the Consumer business .

Posted 9/23/2026full-timeNew York City • New York • United StatesSenior💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading product launches and driving business results within the card and lending sectors, leveraging customer insights and technology to enhance product development and customer experiences.

Highest-signal resume keywords

Product OwnershipAgile MethodologiesCustomer Experience DesignFinancial AnalysisCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DevelopmentFeasibility AssessmentMarket AnalysisProcess ImprovementData Monitoring

Soft Skills

Creative Problem-SolvingInfluencing SkillsCommunication SkillsTeam LeadershipAdaptability

Tools & Technologies

Microsoft Office SuiteExcelVisioPowerPointWord

Industry Keywords

LendingCard BusinessCustomer ResearchUsability StudiesCompliance

About the role

Key responsibilities & impact

Lead launches of capabilities, features, and products across card product and lending for the Consumer business
Drive business results, improve customer experiences, and increase agility in product development
Understand business objectives and customer needs and develop new solutions
Lead concept development, feasibility assessment, end-to-end customer experience design, development, testing, and launch
Drive product vision and development using customer, business, and technology knowledge
Integrate customer research, usability studies, and market analysis into actionable product requirements
Work in large, cross-functional teams and negotiate across Product, Technology, Marketing, Servicing, Risk, Legal, and Compliance
Partner closely with Technology to oversee delivery and customer outcomes
Monitor product data and customer feedback after launch and support continuous strategic growth
Improve investment planning and product development processes for greater efficiency, agility, and effectiveness

Requirements

What you’ll need

Self-starter with track record of excelling in a fast-paced environment
Creative and innovative thinker and problem-solver able to manage ambiguity and evolving strategies while maintaining customer focus
Demonstrated ability to lead teams and influence across a highly matrixed organization
Comfort with technology and ability to translate business and customer needs into tech requirements
Ability to understand complex processes and drive process improvement and innovation
Excellent understanding of lending and card business drivers
Ability to interpret financial information to identify opportunities and develop business strategies
Excellent communication and presentation skills for complex and technical topics
Experience with product ownership in an agile or scaled agile delivery environment is a plus
Experience with Microsoft Office Suite (Excel, Visio, PowerPoint, Word)
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities