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Senior Manager – Digital Product Management
American Express. Design new products, features, and experiences for target customer personas using external and internal data and insights .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management and development, with a strong focus on customer needs, data-driven decision making, and agile methodologies. Proven ability to collaborate with cross-functional teams and drive product strategy in the payments industry.
Highest-signal resume keywords
Product ManagementData AnalysisAgile MethodologiesCustomer Persona DevelopmentGo-To-Market Strategy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product DevelopmentFeature EnhancementProduct Lifecycle ManagementKPI TrackingMarket Trend Analysis
Soft Skills
Critical ThinkingProblem-SolvingEffective CommunicationCollaborationStrategic Mindset
Industry Keywords
Payments IndustryToken ServicesCustomer EngagementCheckout ConversionMarket Dynamics
About the role
Key responsibilities & impact- Design new products, features, and experiences for target customer personas using external and internal data and insights
- Define business requirements and lead envisioning with partner delivery teams
- Partner with engineers and solutions architects to identify technical solutions, assess tradeoffs, and deliver product features and platform capabilities
- Shepherd product enhancements through the new product development process
- Advocate for customer and business outcomes
- Define and track product metrics and KPIs
- Collect customer feedback to continuously improve the product and refine the feature backlog
- Collaborate with stakeholder teams to deliver go-to-market strategy
- Coordinate execution across marketing, sales, partner enablement, and servicing
- Monitor external trends and marketplace dynamics affecting the payments and banking industry
- Represent network interests in leading external industry forums
- Evolve the Payment Token Services product suite and build next-generation token products and underlying capabilities
- Drive checkout conversion, customer spend and engagement, and improved payments experiences for issuing, merchant, and acquiring partners
- Manage the end-to-end product lifecycle in an agile environment, including product strategy, feature enhancement, technical implementation, go-to-market execution, emerging token use cases, and industry standards
Requirements
What you’ll need- 5+ years in product management or product development
- Experience identifying customer needs, driving seamless delivery and go-to-market enablement, and managing product economics
- Strategic and innovative mindset, with ability to synthesize and translate market and industry trends into opportunities
- Critical thinking and problem-solving ability
- High comfort with data and analytics, using data to drive decision making and product improvement
- Ability to identify customer personas and develop features that solve distinct customer needs
- Ability to distill ideas, connect information across business topics, organize information, and tell a story
- Strong external and internal partnership skills
- Ability to communicate effectively at all levels, including concise verbal and written executive-level communications
- Ability to stay connected to remote partners and stakeholders
- Ability to collaborate with internal and external stakeholders
- Passion for the payments space and ability to describe current trends and their relevance to American Express
- High energy and optimistic attitude
- Employment eligibility to work with American Express in the United States
- American Express will not pursue visa sponsorship
- Preferred: 3–4 years’ experience managing payments products
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities