Senior Manager – Digital Product Management

American Express

. Own the end-to-end process of taking a business-submitted Change Request from intake through aligned business requirements, a solution agreement with Engineering and Product, agile development, and a tested, deployed solution that meets the original business purpose .

Posted 10/6/2026full-timeBengaluru • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing Change Requests through agile development processes, with strong Salesforce platform knowledge and the ability to collaborate effectively across Product, Engineering, and Sales teams. Proven project management and organizational skills to handle multiple initiatives simultaneously.

Highest-signal resume keywords

Salesforce Platform KnowledgeAgile Software DevelopmentProject Management SkillsCross-Functional CollaborationChange Request Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change Request ManagementAgile DevelopmentProject ManagementRequirements GatheringSolution Agreement CompilationUser-Facing Platform ManagementSprint PlanningTechnical Program ManagementStory BreakdownStakeholder Communication

Soft Skills

Strong Communication SkillsOrganizational Skills

Industry Keywords

Business RequirementsEngineering CollaborationSales StakeholdersProduct ManagementConcurrent Initiatives

About the role

Key responsibilities & impact

Own the end-to-end process of taking a business-submitted Change Request from intake through aligned business requirements, a solution agreement with Engineering and Product, agile development, and a tested, deployed solution that meets the original business purpose
Partner directly with Product Managers, Engineering, and Sales stakeholders to gather and align on business requirements
Bring Engineering and Product together to compile a comprehensive solution agreement
Break down approved PM-authored features into stories and work with assigned TPMs to slot work across engineering teams for an upcoming sprint
Serve as the accountable owner for advancing Change Requests to their next stage and into build with iterative delivery engineering teams
Manage multiple concurrent issues and initiatives while keeping workstreams progressing
Build and maintain working relationships across Sales Always On and Business Health engineering teams and eCRMS product managers in the GCS and ICS sales space

Requirements

What you’ll need

10+ Years of experience
Strong Salesforce platform knowledge strongly preferred
Prior experience owning or managing an internal user-facing platform is a plus
Demonstrated ability to work across multiple teams and issues at once, with strong organizational and project management skills to advance several initiatives simultaneously
Experience partnering with Technical Program Managers (TPMs) and Engineering to translate approved solutions into sprint-ready stories
Comfortable operating in an agile software development environment, from requirements through deployment
Strong communication skills; able to work effectively with Product, Engineering, and Sales business stakeholders at all levels
People management experience is a nice to have but not required
Bachelor's Degree listed as the study level

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities