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Senior Manager, Digital Product Management – Token Services
American Express. Serve as product champion, evaluating and identifying products and features for customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management and development, with a strong focus on driving product strategy, enhancing features, and utilizing data analytics to inform decision-making. Proven ability to collaborate with cross-functional teams and represent product interests in industry forums.
Highest-signal resume keywords
Product ManagementAgile EnvironmentData AnalyticsGo-To-Market StrategyCustomer Needs Identification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Lifecycle ManagementProduct Strategy DefinitionTechnical ImplementationFeature DevelopmentKPI Tracking
Soft Skills
Critical ThinkingProblem-SolvingEffective CommunicationCollaborationConsultant Mentality
Industry Keywords
Payments IndustryToken ServicesCustomer PersonasMarket TrendsProduct Economics
About the role
Key responsibilities & impact- Serve as product champion, evaluating and identifying products and features for customers
- Manage the end-to-end product lifecycle of Token services in an agile environment
- Define product strategy and enhance features to meet partner needs
- Drive technical implementation and go-to-market execution
- Progress emerging token use cases and influence payments industry bodies on standards
- Design products, features, and experiences for target customer personas using internal and external data and insights
- Define business requirements and collaborate with delivery teams to refine product features
- Partner with architects and engineers to identify technical solutions, assess tradeoffs, and deliver features and platform capabilities
- Guide product enhancements through new product development processes
- Define and track product metrics and KPIs and gather customer feedback to improve the product and refine the feature backlog
- Collaborate with marketing, sales, partner enablement, and servicing teams on go-to-market strategy and execution
- Monitor external trends and marketplace dynamics affecting payments and banking
- Represent network interests in external industry forums
Requirements
What you’ll need- 3+ years in product management or product development
- Experience identifying customer needs, driving seamless delivery and go-to-market enablement, and managing product economics
- Strategic and innovative mindset with ability to synthesize and translate market and industry trends into opportunities
- Ability to drive innovative solutions and build consensus for key initiatives
- Critical thinking and problem-solving ability
- Comfort with data and analytics and experience using data to drive decision-making and product improvement
- Ability to identify customer personas and develop features addressing distinct customer needs
- Consultant mentality with ability to distill ideas, connect information across business topics, organize information, and tell a story
- Strong external and internal partnership skills
- Effective verbal and written executive-level communication
- Ability to stay connected to remote partners and stakeholders
- Ability to collaborate with internal and external stakeholders
- Passion for the payments space and ability to describe current trends and their relevance to American Express
- High energy and optimistic attitude
- Employment eligibility to work with American Express in the U.S.; visa sponsorship will not be pursued
- Preferred: 2+ years' experience managing payments products
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities