Senior Manager – Digital Product Operations

American Express

. Drive go-to-market implementation and product operations for new digital payment and membership-related initiatives, specifically in the Web3 space .

Posted 11/6/2026full-timeNew York City • New York • United StatesSenior💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong program management and project management skills in the Web3 space, with a focus on driving go-to-market strategies and product operations. Exhibits excellent communication and interpersonal abilities to influence cross-functional teams and stakeholders effectively.

Highest-signal resume keywords

Web3 Initiative ManagementProgram ManagementCross-Functional CollaborationStrategic ThinkingPowerPoint Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementProduct DevelopmentRisk ManagementOperational ExcellenceAgility ImprovementProcess ReengineeringTimeline ExecutionTechnical AcumenProblem-SolvingStakeholder Communication

Soft Skills

Interpersonal SkillsNegotiation SkillsSelf-Starter AttitudeAdaptabilityRelationship Building

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Digital PaymentsMembership ExperiencesAlternative PaymentsGTM StrategyThird-Party Management

Tech Stack

Tools & technologies

Web3

About the role

Key responsibilities & impact

Drive go-to-market implementation and product operations for new digital payment and membership-related initiatives, specifically in the Web3 space
Lead end-to-end internal management for key Web3 initiatives
Project manage across Amex Digital Labs teams, including GTM, Product Development, and Business Development, and partners such as Operational Excellence, Risk, Marketing, and Servicing
Guide products through appropriate Amex reviews and approvals, including Third-Party Management and New Product Governance
Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal
Develop project trackers and overview decks
Maintain ongoing project update meetings
Regularly communicate product strategy, value proposition, and project updates to partners
Proactively anticipate risks and issues and ensure mitigation planning is in place
Improve processes, develop toolkits and resources, and reengineer activities to increase agility and speed to market

Requirements

What you’ll need

Strong interest in the Web3 space
Outstanding program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology, marketing, operational
Outstanding interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions
Strong agency; ability to handle ambiguity in a fast-moving organization and thrive with a high level of autonomy and responsibility
Ability to drive results against timelines, prioritize, and execute flawlessly
Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
Self-starter who can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
Excellent relationship-building with partners and across internal stakeholders
Proven track record in crafting and storytelling via PowerPoint presentations
Intellectual curiosity about the evolving digital, mobile, and alternative payments space and innovative membership experiences
Bachelor's degree required
Prior experience articulating product functionality and demonstrating technical acumen is a plus
Employment eligibility to work with American Express in the United States is required; American Express will not pursue visa sponsorship

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities